Absolutely disgusting. I’ve been 3 weeks without. Vehicle because of an uneducated employee. Although the store manager Alex plainly told me we aren’t mechanics. You blew my PCM! You pulled my service vehicle into your bay then told me you had to push it out. Green valley automotive and myself which I’ve owned Salty dog repairs here in New HANOVER county for 32 years told you and showed you through proper diagnostic equipment what yall had done. Then you come back and say since it has 200000 miles it’s not covered. This service vehicle hasn’t had a problem since 2010 until it met your location. Karma is real I wish for your company the same problems you have created for me my wife and my children. Shame on you!!!!
AW
Abigail W.
Upsetting experience
I was referred by my auto shop for a tire pressure sensor replacement. TPMS on my car. I chose to purchase wipers also...mine were smearing. Good: quick wipers installation.
Bad: Refused to fix the TPMS on the one tire that had a bad sensor. Said I had unserviceable tires...too worn for their repair standards. Tried to get me to finance two new tires. I had my car inspected at three auto and tire shops before this one. My tires are Not an emergency risk.
DA
Dan
On October 7
On October 7, I visited the Discount Tire Store in Branson, MO, to have my tires rotated, balanced and to purchase a back window wiper. The sales person Aaron and Kyle and the workers in the shop did a great job rotating the tires and installing the new wiper. I spent less than 30 minutes at the store and was back on the road. We really appreciated there hard work.
JV
Jeremy V.
TJ refused to honor realistic business…
TJ refused to honor realistic business to business tire mounting and balancing pricing @ $36.00 to mount and balance a tire for us local shop owners. TJ became unpleasant when I mentioned that $25.00 was as much as we would consider paying. We offered to show them a competing invoice from Firestone down the block for mounting and balancing the exact same tire And TJ didn't care! Complete waste of time, that is not how to honor B2B! To the staff that was laughing at me when I left, really good way to manage, "business retention!" Will never be back And if I have my way, neither will any of my trusted customers!
CG
Charles Gillentine J.
BEWARE!! Totally Unprofessional Management in Newport Beach, Ca on Warner!!
I own independent auto repair shops in Oklahoma, and Texas, and have trusted Discount Tire, for my customers’ tire needs, as well as exceptional customer service after the sale.
I relocated to Orange County, California where Discount Tire is called America’s Tire, where I recently started doing pickup and delivery of items for customers as well as businesses.
Yesterday, I picked up some tires from the location on Warner, in Huntington Beach, taking them to another location (store transfer).
I asked the associate that was helping me with the tires, “where are the drivers actually requested to park”? The associate answered.
Today, I returned to pick up another transfer, I was told a different place to park.
After the items were loaded, I asked the associate for the manager.
The unidentified man (wearing the managerial Red shirt), approached me asking “what do you want”?! I told him about the two different locations where I was told to park, by two different associates, and asked for the “proper protocol”.
The unidentified man had the audacity to say “You Work For Me, and You Do What I Say”, turned and stormed off!
I climbed up into my vehicle, sat there appalled and attempting to keep my composure for nearly 3 minutes.
I climbed back out and began unloading his tires (that another location had a “waiter” waiting to have them installed once they arrived), and the manager came to me once again, asking me what did I think I was doing?
I replied that I was a human being, and not his “employee, although I accepted the delivery assignment, I did NOT accept his attitude toward me.
He then responded with “your choice. Take it or leave it”.
So I left it… along with a few choice words of my own.
**My shops will no longer do business with Discount, or America’s Tire.
Totally unacceptable behavior and example for these poor employees who work at this location.
NS
Neal S.
Discount Tire -- Complete tire changeout
Great tire selection, great warranty, convenience!
I recommend to anyone looking for high-performance tires! I chose the MICHELIN SPORT ALL SEASON 4 for my Mercedes Benz E 550 Cabriolet. These tires provide great wet weather traction; haven't encountered any hydroplaning even during significant South Texas rain events.
JC
Jo C.
Awesome service at the Discount Tyre…
Awesome service at the Discount Tyre Shop - super helpful and great customer service.
PS
Patricia S.
Zackary T came out and greeted me
Zackary T came out and greeted me. I decided on the tires he recommended, PHA PHANTOM C SPORT. He came back out and said the lug nuts needed to be replaced with the one piece, I did agree to that. I also needed windshield wiper blades, mine were dried out. He completed the job very quickly and efficiently. He made sure tires were at the right pressure. He was pleasant and did the job to my satisfaction. Thank you, Pat Stanley