Renjith R.
Site down for 3 hours , no response from staff
My site is down for past 3 hours and the Customer support just send us a message that we will send this issue to our administrators. We got 265 emails from our customers till now. Our business is losing just because of this. This is the 2nd time in a week this happens. And discountasp staff didnt respond at all
Response from DiscountASP.NETSep 25, 2019
Yes, there was an outage on one SQL server among our many SQL servers. The customers that were using databases on that one SQL server were affected for about 3.5 hours. Our support staff responded to the ticket you submitted and we posted about the outage in our forum and we provided a postmortem as well. We understand that any downtime has negative impacts on our customers and we work hard to keep our services up an running. We did not have a similar SQL server outage two times in a week. I beileve the "second outage" that is being referred is related to a planned maintenance. To maintain security and system stability, we must perform maintenance on the servers from time to time.



