DiRxReviews of dirxhealth.com

This has turned into a scam company. Paid for subscriptions and they are not shipped just shows order is pending for weeks and weeks. No answer to emails call and they either put you on hold forever or just hang up on you. DO NOT USE THIS COMPANY

This seemed too good to be true. I got the annual savings plan, costing $119 a year for all of my meds. In May I was automatically renewed at $180. Since then, most of my meds have been pending. They provide no explanation why it's pending so I called. They explained they are on backorder and I should buy them from the local pharmacy. Now wait! I just paid $180. for them to basically say tough luck, you're going to have to pay the other pharmacy for meds I've already paid for through DiRx. I emailed them and told them I want a refund for the annual savings plan and their response was sorry we are out of stock, please fill your rx elsewhere. They knew they were having issues keeping meds in stock yet they made sure to take my money in May 2024. Last year they may have gotten 5 stars but this year I will be warning anyone that really needs their medicine, go somewhere else. Cheap for generic is great until you can't get it.

I gave them five stars a year ago but services have deteriorated to a point where I do not receive my prescriptions. They recently discontinued the Annual Savings Plan and have been back ordering most of my maintenance medications. I understand they are having problems with suppliers which may be beyond their control. I am looking for alternatives to replace Dirx.

Very disappointed in this company. Their processing and shipment times are very long, but even more frustrating is that they can’t always refill the medication because it’s not in inventory and they cannot get it. This is disappointing after paying an annual fee. Also, they have no process in place to be able to share a customer’s concerns and feedback with someone in management.

Twice in a row my 90 day refills are "Pending". When I call, the very helpful call center employee explains that the medications are on backorder. I have been advised to obtain these at a local pharmacy if needed immediately. I have already paid for these through the annual membership and am unhappy that I will have to pay again in order to get my medications in a timely manner. Once I could understand. Twice is too much. Looking for other options at this point.

Worst customer service ever!! There are no managers or supervisors that can help so dont ask! You will be sent to a voicemail and no one will call you back. My TUMOR medication was sent incorrectly by DiRx and its been a week so far where a replacement WILL BE sent out. No one can help on a mistake THEY made! I will NEVER use them again!

As others have mentioned, I had three pending orders, and only after numerous phone calls was I informed that they were out of stock for all three medications. They should not be permitted to automatically renew prescriptions they cannot fulfill. This could be extremely dangerous for people. I have switched all my medications away from them as they cannot be trusted. I would suggest they close their business before their negligence results in serious harm.

As with many others, this company is always late delivering drugs using the excuse of backordered. That is not a valid excuse since they can easily project need and order ahead. Most likely, they are cash starved and their drug suppliers are not delivering to them. I now have a prepaid order pending for over three weeks with no indication of when or if it ever will be shipped. There are other options with low prices for generics. Use them and not DIRX.