DiRxReviews of dirxhealth.com

Placed my prescription transfer order 4 weeks ago. After 2 weeks of waiting with no updates, I called and spoke to a very apologetic but incapable agent who advised me to call the Pharmacy Dept. Pharmacy promised to escalate my order but couldn't give any estimate on a timeline. "Prescription transfers are placed behind all traditional prescription orders, regardless of when the order is placed", I learned, they don't have the time or staff to make calls to other pharmacies. Despite promises of order escalation, two weeks after that call I received an email stating that they are "experiencing longer than usual turnaround times" and encouraged me to have my doctor fax the prescription to DirX. I still have no idea when my order will be filled.

The subscription plan sounds great and initially worked well. However, during my most recent refill (still outstanding), they did not provide any information until I called them directly. They told me the medications (four different medicines) were out of stock, and they had no information on when they might be available. There is no ability to get a refund on the subscription plan, even though they cannot fill prescriptions.

I have a prescription for a frequently prescribed medication that automatically refills. DiRX is out of inventory and they have been out of inventory for more than a week. When I call, they say they have no inventory and do not know when they will receive inventory. I talked to the customer service and pharmacy teams and got the same answer. Any purchasing system has order date information and the expected delivery information and should be able to predict auto refill inventory requirements.

Spotty reliability - which is not good when it comes to medications. My 90 day auto refill is delayed for 1 - 2 weeks since they are out stock and it is on back order - good job it’s a statin and not life saving medication! Surely they project needs based on auto-refill information (e.g. dates) and proactively ensure continuity rather than wait til the 90th day to find out “doh we don’t have any of that”!

One of the worst experiences I've ever had. We're now in the third week since I had my doctor send in a prescription. The order hasn't even been touched let alone shipped. Customer service via email takes 2 days to respond. You can get through fairly quickly via phone but the responses are useless. Email or phone responses are generic we're sorry for the delay, we're busy, we'll do it as soon as we can. Nobody is able to give any timeline as to when there might be some progress on an order. Redirecting my prescription elsewhere tomorrow. This is medication. People need this. If you actually want/need your medication I advise using anybody else besides these fools

I have been a customer of Dirx for about a year and purchased the annual membership Plan. Everything was going great until about April of this year. My prescriptions started showing as pending because they weren't in stock. By email they would apologize that they were late and said if I need the prescription now I should get it filled at a local pharmacy which I did but of course that cost me. So much for the membership Plan. Now today I was told the membership Plan is being discontinued. I'm assuming they got overwhelmed with customers and maybe lost money. So now I'm going to use Walmart for some of the prescriptions that are $10 and $24 for 90 days. Walmart has a list online as to which prescriptions they offer at this lower cost. For my other prescriptions I'm using the GoodRx gold card at Rite Aid. I'll actually be saving a few dollars a year but just won't be able to have the prescriptions delivered by mail.

Registered and got letter from them asking me to call my pharmacy to get the drugs sent to them (several weeks later). Told them that’s what they said they were going to do and just to leave it as is. Went to pharmacy to get my rx and was informed I had no RX as they were all sent to this company. Had to make calls and had to get new rx for all my meds. No notice from this company that they had my Rx and never got any drugs. So my question is, what are you doing with my RX’s? You have them and fail to send drugs or notify me you received the Rx’s? Something is wrong here. Seems like you just stole my RXs.

Placed order, sent rx, then not in stock, never will be? Big waste of time. Stay away order#196655