DiRxReviews of dirxhealth.com

Well, it was good while it lasted. Great value and service for a year. Now I guess the economics has caught up with them. Every shipment is delayed (one of my generics has been on order since June 18) and takes several phone calls. Doubt I will get much more use from my annual membership that was renewed by them in May.

Good experience for months ( other than one big delay when they claimed to be backordered).... web site says they filled my renewals on 7/1 . They never did and now claim to be backorder AGAIN. For a month?????

For 10 months I liked dealing with DiRx. Lately they claim to be out of stock on 8 of my 10 meds. In addition, I received a message saying they would no longer offer the Annual Savings Plan. I logged out and could see new customers can sign up for the Annual Savings Plan. 08/14/2024 Update. I no longer see the Annual Savings Plan available at all. I still have meds on backorder. 08/23/2024 Update. Still unable to get the meds I need. Today's message from DiRx, "We regret to inform you that, despite our active efforts at sourcing product inventory from our contracted manufacturers, we have encountered temporary delays in obtaining supply of the item(s) on your recent order." 9/8/2024 Update: Another med is now unavailable. "We regret to inform you that, despite our active efforts at sourcing product inventory from our contracted manufacturers, we have encountered temporary delays in obtaining supply of the item(s) on your recent " "we are canceling your order and we recommend that you request your prescriber for a temporary prescription to enable you to purchase your medications from a local pharmacy."

RUN!! Don't give them business! Dirx.com was great in 2023. HOWEVER, in 2024 DIRX is almost always OUT-OF-STOCK of our prescriptions. These are common drugs too! Our DIRX accounts show the medicines pending, but they don't notify you they are out-of-stock. Therefore, twice now we have run out of our prescription medicines. When we do get them it is weeks past the refill date. The only way you find out is to call them yourself to find out if they are in stock or not. What kind of business does this? Probably one that is going bankrupt is my guess.

Intinial order had a few hiccups, but all medications came. Refills for the 1st time refills has been on back order since July 9, 2024. This is for 5 FIVE prescriptions. I have called every week with the same response given. I've asked to speak to a supervisor and have been transferred to the escalation team. No one has called me back out of the 3 messages I have left. I have serious health issues and now I am out of my medications. I have paid for these medications and dirx tells me to go to my local pharmacy and get them filled. I am not able to work and waiting to see if I get disability so I don't have money to pay for prescriptions twice. I have 5 more orders for other refills, I can only hope the best. This service is a rip off.

Medications are out of stock for months. How can they do this? When I ask when the meds will be in stock they say they don't know & they are on back order. I cancelled my autorefill (they only had 1 out of 6 meds) and went elsewhere with similar prices.

I transferred seven scripts from CVS two and a half months ago, to minimize our “donut hole” obligation. After many customer-support calls over two months, we were told that all scripts were pending - because all scripts were combined into one and some of the drugs were not available yet. At this point we asked if the scripts could be separated into individual scripts and were told that they could be, which allowed two of the drugs to be released and shipped. Since then, the other five are still not available, thus five drugs have not been available for almost three months. The irony is that I paid $180 for the annual savings plan, which they said is not refundable even though they cannot provide the drugs. Since I’m running out of some drugs, I asked what I should do. They said I should just get the drugs from another pharmacy, until they could fulfill their obligation with no indication as to when that may be.

The first few orders were flawless. Then I regularly started getting them late. Now t hey are low on stock for my meds, so won't fill until they get them, and do not have a date of replenishment. This is the 3rd order with out of stock meds, and no date known. Worst of all, they DO NOT INFORM YOU. They force you to contact them to find out this information. NEVER AGAIN