DiRxReviews of dirxhealth.com

Never have the meds you need; should be auto refill, but dont have the meds on the shelf; always waiting on meds. Dont like this part of the service. May need to change.

I have been a customer of Dirx for about a year and purchased the annual membership Plan. Everything was going great until about April of this year. My prescriptions started showing as pending because they weren't in stock. By email they would apologize that they were late and said if I need the prescription now I should get it filled at a local pharmacy which I did but of course that cost me. So much for the membership Plan. Now today I was told the membership Plan is being discontinued. I'm assuming they got overwhelmed with customers and maybe lost money. So now I'm going to use Walmart for some of the prescriptions that are $10 and $24 for 90 days. Walmart has a list online as to which prescriptions they offer at this lower cost. For my other prescriptions I'm using the GoodRx gold card at Rite Aid. I'll actually be saving a few dollars a year but just won't be able to have the prescriptions delivered by mail.

Ordered my refills on January 15, still not shipped, website says processing. Used to be dependable but now seems always a problem. Recommend ordering a month in advance.

I was disappointed in the delivery of the medication. When I ordered the medication nobody told me they were out of stock. Also when your prescription is sent in you must call them to enact the request which I did not know. It took 4 weeks to get my medication. Lot to learn using them.

Orders were late and had to call and double check emails were incorrect and sometimes could not understand representative because of accent, foreign language.

The price was great. Communication very poor. It took a very long time to get my prescriptions.

The people are knowable and friendly, the prices are wonderful and the shipping is fast and free. The first couple of shipments came through fast. I know, like so many other areas, getting the meds from the companies who make them is getting worst and worst. The last couple of shipments, were on back order for weeks, before they got the meds in and could ship them to us. Also instead of saying backorder, they just have pending, so its hard to know what is going on unless you call them. So for my 90 day orders I reorder about 2 weeks to a month early, to factor in the delays.

I’ve been using DiRx for about 10 months. I had a good experience at first but recently they have been out of stock of my medicine, which is a very common one. It’s been 2 weeks since I placed the order and they still haven’t filled it. Customer service is good when I call them, but the service is fundamentally flawed if they can’t keep basic medicines in stock.