DiRxReviews of dirxhealth.com

They don't seem to care about elderly prescriptions canceled and been out of stock too many times to make them a trusted source they saved me money sometimes but undependability out ways price i dropped them

I was a customer for a year and a half. That ended today. I’ve had so many prescriptions delayed or canceled because of “sourcing issues,” and these are common generics!! I’ve had several orders delayed without any notification, leaving me in a bind. It got to the point where I would preemptively call every month to make sure they had the medication in stock. They would assure me that my order was in process, and then a week later it still hadn’t shipped, so I would have to call again and again, and get the same story. I’m estimating I had trouble with 40% of my orders over 18 months.The pricing was great, but having to contact my doctor several times over the past 18 months to redirect prescriptions to other pharmacies at the last minute has been a real pain. I’m done.

My DiRx experience was a huge disappointment, I joined in March of 2024 and my first order came promptly...it went downhill from there. I had numerous complications in getting my "auto-refills." In June it was "supply chain delays" but lately it has been "Out of Stock." And strangely, though these meds are important to my health, they did not let me know about the delays and in each case I had to email the care team (who respond promptly and politely) to find out why my meds had not come. I have 4 medications that are pretty common but since January 2025, three of them have been "out of stock." I finally received the 1 medication they could get and I am cancelling my account.

The price is right but this is the 2nd time I have not been able to get my medication due to them out of supply - waiting on shipment. I can’t wait so no choice to go elsewhere.

My very common medication has been out of stock with DiRx since December. I have confirmed that this medication is not experiencing any kind of national shortage. Several further failures compound the issue with DiRx - 1. They appear to have no idea when the medication will be in stock. It also doesn't appear that they attempt to check stock before the medication is due to fill, so you don't find out that it is out of stock until you have run out. 2. They don't appear to have any first come first serve system to fill orders if it does come in stock - they just sit on the order for a month and then cancel it. 3. They hold up other medications in the order until you ask them to ship separately. Overall, if they don't reliably have all your medications in stock using DiRx will be a pain - forcing you to have new prescriptions sent to other pharmacies for the medication they don't have. Maybe they could partner with another pharmacy to send prescriptions that they don't have stock of to?

I've been using DiRx for three years. Things were going great up until the last six months. I ordered medications in July that I did not receive for 7 weeks. No one ever reached out to me, I had to reach out every single week to get an update and get movement on my order. Fast forward to now. I placed an order on December 16 that I still have not received. I've reached out for updates every week and keep getting told they have no idea when my medicines will ship. These are common medicines, nothing specialized. So now I've had to pay the pharmacy in addition to DiRx for medication I haven't received. Take the "ships in 3 to 5 business days" off your website because it is clearly a blatant lie.

I’m not sure what has gone wrong with DiRX this year, but it’s not good. I’ve been using them for a prescription for my dog for nearly two years and never had major issues until recently. I had a one month supply on auto-refill that always arrived early or on time. In fact, I had a surplus of pills because they would always arrive a little early (awesome!). In August, I realized I hadn’t received an order since June. Apparently the prescription was on back order and my auto refill was canceled. I never received an email or call notifying me of this. So then I had to scramble to get another order and get the prescription back on auto-refill (which also changed the original price I was getting). The last two months the order has been delayed and gets delivered over two weeks or more after the last pill has been administered. I have to call and email customer service to expedite the order each time. This is an anxiety medication that must be administered in a timely manner as withdrawal symptoms can set in if not taken after a certain amount of time. I’m so highly disappointed in DiRX. After this experience, I can’t recommend them. Yes, they are cheap, but the service isn’t good or worth the discount.

I usually don’t post negative reviews but this company takes the cake for poor execution. I do not recommend them. I was trying to get 90 day prescriptions for five medications but there was always some issue, either the prescription or some internal issue. The real problem is they never contacted me to say there was an issue either via email or phone. waited for meds to arrive only to find out there was an issue after I called. This occurred on three different occasions over a few months, each time I was told things were all set. It’s been almost two months since I placed my first order and I still don’t have 3 of my 5 meds. I am not calling a 4th time. On the plus side, the people I spoke with were very nice tand helpful. I just don’t think the systems on the backend worked appropriately.