DirectvdealsReviews of directvdeals.com

knowledgeable ,helpful, fast and friendly

Very positive and smart crew from our first phone contact to our in home set- up. This is the direct result of great training and choice of employee hiring from Direct TV. Thanks for making this a positive experience for our elderly mother and family. Your remote controller is easy for our mother to handle and read. God bless all of you. My son also works in MN. Corporate office of Direct TV. Thanks, Vivienne

After a very bad experience with a cable company's Customer Service, I was very pleased with the order process with Direct TV. I think I was able to get the service I want at a price I can afford. The service representatives were friendly and helpful if a little fast talking but the order experience went well. Hopefully, the installation will go as well. After ordering with the cable company, no one showed up to do the installation and I'm a little gun shy right now. Hopefully, Direct TV's #1 in customer service will hold true.

Sales Representative was very knowledgable and provided all details.He clarified anything I didn't understand.

Called just to get pricing information and ended up deciding on service on the spot because I believe in good customer service and this representative showed me the type of customer service I would be getting if my family and I went with DirecTV

Upon installing our dish...Direct TV said they would return to secure it because at first winds of season it would move and not work. Needless to say...no one ever returned. During the first wind of the season our system stopped working. Call and scheduled an service appointment. They told me that I would be called 30 minutes prior to the technician arriving. I called back two other times prior to make sure they had the correct number and that they knew they needed to bring something to secure the dish. No one ever called me. Even after calling them three times to confirm the correct number...they called my husband and left a message on his cell (he was out of town). My husband informed me and I proceeded to call Direct TV. They apologized and said that it was still early enough in the day...that someone would come again and that they would call me 30 minutes before. I never heard from them so after waiting three hours I called only to be told that they would not be returning this day and that they couldn't get me in for three days! I asked to speak to a supervisor who told me that they don't guarantee that they will call before coming out. I told the supervisor that his service reps don't know that...they all said that I would be called. It wasn't that they didn't call. They even called the wrong number and it was after the service tech had already been at my home. I would not recommend this company to anyone. Having great customer service means more than people sitting on the other end of the line assuring you that they are sorry and apologizing. It means taking responsibility for your mistakes, rectifying and making the customer truly happy with their experience. This experience tells me that Direct TV values their time but not mine.

Customer service was excellent and on point. He provide all the service I wanted. I would reccommend to all my friends.

The sales people were very helpful as well as informative about getting everything scheduled and giving me my upfront pricing for my TV and internet, they were very helpful and informative, thank you so much for all your help