Direct HearingReviews of directhearing.com

Response from Direct HearingAug 14, 2025

We’re very sorry for the frustration this situation has caused. While UPS unfortunately lost your original order, we did send a replacement to ensure you received the correct product. We understand how important timely communication is and apologize for any difficulty reaching our team via email. Your feedback helps us improve, and we’re committed to making sure your order is completed to your satisfaction.

Response from Direct HearingAug 14, 2025

Thank you for sharing your feedback. We’re glad to hear that you’re happy with your hearing aids and that our audiologist was helpful. We apologize for any confusion regarding delivery times and after-sale support, as well as the limitations regarding assistance with older hearing aids. Your comments are valuable, and we’ll review our communication and support processes to ensure a clearer and more consistent experience for future customers. We appreciate your honesty and hope to continue improving our service.

Response from Direct HearingAug 14, 2025

We sincerely apologize for the frustration and inconvenience you experienced. It’s clear that our process fell short in assessing your needs upfront and in providing timely support throughout the ordering and return process. Your feedback is very important to us, and we will review our procedures to prevent similar issues in the future. We appreciate your patience and are sorry for the negative experience you had.

Response from Direct HearingAug 14, 2025

Thank you for your kind feedback! We’re delighted to hear that your remote audiology appointment went smoothly and that our audiologist was able to provide thorough, patient support. We’re so glad you’re happy with your new hearing aids!

Response from Direct HearingAug 14, 2025

Thank you for your feedback! We’re glad to hear you found great value in your experience. We also appreciate your patience regarding service times and will continue working to make our support as timely as possible.

Response from Direct HearingAug 14, 2025

We’re very sorry for the delay and the frustration it has caused. This is not the experience we want for our customers. We’ll make sure someone from our team reaches out promptly to schedule your hearing aid adjustment. Thank you for your patience, and we appreciate you bringing this to our attention.

Response from Direct HearingAug 14, 2025

Product was delivered on the July 24th.

Response from Direct HearingAug 14, 2025

Thank you for sharing your experience! We’re glad that your hearing aids were properly adjusted during your first appointment and that you’re noticing improved speech clarity, even in crowded settings. It’s wonderful to hear that you’re happy with your new hearing aids, and we appreciate your feedback.