mybeardedcollie
False advertising Beware
Company refused my return even though they told me I had 60 days to try them. Conveniently they said their policy had recently changed to 45 days. Don't use this company. They advertise a policy that they don't follow. I am out $2,700 for a pair of hearing aides that I'll never use. Go local -- don't order over the internet.
Response from Direct HearingSep 12, 2025
We’re very sorry to hear about your experience and understand your frustration. Our goal is always to be transparent about our policies and provide a fair return process. We would like the opportunity to review your situation in detail and see how we can help. Please contact our customer support team directly so we can work toward a resolution. Your feedback is important to us and helps us improve.