Direct HearingReviews of directhearing.com

4.41,121 reviews
Vision & Hearing
5403 N Illinois Street, Fairview Heights, Illinois

Write a review

Call Directions Website

Direct Hearing

Write a review

About Direct Hearing

Take advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.

Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: directhearing.com
Website: directhearing.com
Category: Vision & Hearing
Location: Fairview Heights, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Direct Hearing reviews

1,121 approved reviews, newest moderated first

Frank O.
Aug 3, 2025
shipment has not arrived
shipment has not arrived i paid for it
Response from Direct HearingAug 14, 2025
Hi Frank I have messaged our team to send this out. These are older parts sorry for the delay
Edwin D.
Jul 31, 2025
An error was noticeable upon receiving…
An error was noticeable upon receiving the order but was quickly corrected. The sales and service individuals were not only friendly but very competent. Will was great getting my hearing aids adjusted.
Response from Direct HearingAug 14, 2025
Thank you for sharing your experience! We’re glad we could quickly resolve the initial issue and that our team’s friendliness and expertise made a positive impression. We’ll be sure to pass along your kind words to Will—he’ll be happy to know his adjustments made a difference for you.
Josh H.
Jul 31, 2025
Although I ended up returning my…
Although I ended up returning my hearing devices, it was not because of the company Direct Hearing. They were 100% fantastic to deal with. My return involved some life events that required it. I have recommended this company to 6 individuals so far and will continue to do so. Very happy customer
Response from Direct HearingAug 14, 2025
Thank you for your thoughtful review! We’re glad to hear that your experience with Direct Hearing was positive, even though life circumstances required a return. We truly appreciate your recommendations to others—it means a lot to us. Knowing you’re a happy customer is the best feedback we could hope for!
Carole H.
Jul 30, 2025
They sent smaller domes
They sent smaller domes, I think they’re called and they work great.
Response from Direct HearingAug 14, 2025
Thank you for sharing your experience! We’re glad the smaller domes are working well for you. It’s great to hear they’re making a positive difference with your hearing aids.
Bradford M.
Jul 29, 2025
The entire process of setting up the hearing test.
The entire process of setting up an appointment to have my hearing aids adjusted was well thought out. The audiologist calls, walks you through the steps to set up your computer, takes control of your computer, performs the same tasks as if you were in your local audiologist office but at half the price of the aids.
Response from Direct HearingAug 14, 2025
Thank you for sharing your experience! We’re thrilled to hear that our remote setup and adjustment process was smooth and easy to follow. It’s great to know that our team could provide the same level of care as an in-office visit while offering an affordable solution. We appreciate your feedback and are glad we could make your hearing journey more convenient.
Dr. J.
Jul 28, 2025
Great Technical Support
Working with Will was outstanding. He was very knowledgeable, patient and helpful.
Response from Direct HearingAug 14, 2025
Thank you for your kind words! We’re thrilled to hear that Will provided knowledgeable, patient, and helpful support. We’ll be sure to pass along your praise—he’ll be delighted to know his efforts made a difference.
Gloria J.
Jul 27, 2025
The representative was patient and very…
The representative was patient and very knowledgeable of the product.
Response from Direct HearingAug 14, 2025
Thank you for your feedback! We’re glad to hear our representative was patient and knowledgeable. Providing helpful guidance is always our goal, and we’re happy it made a positive impact on your experience.
Christopher K.
Jul 26, 2025
Competitive pricing and Gold Star service!
I was a little uneasy about buying hearing aids on line especially after all the YouTube experts warnings about doing so. However my experience with Direct Hearing was completely excellent. I knew what I wanted, ordered them and they came exactly as advertised. The setup and tuning up of the hearing aids was a positive experience and I had two followup hearing aid adjustments that successfully fixed minor settings that needed correction. What was amazing was that I got internet rechecks each time within 24 hours of asking! That is much better than what I had experienced with physical rechecks with previous hearing aids purchased in person. I am enjoying my hearing aids and had an excellent experience with Direct Hearing, competitive pricing and Gold Star service!
Response from Direct HearingAug 14, 2025
Thank you for sharing such a detailed and positive review! We’re thrilled to hear that your experience with Direct Hearing exceeded your expectations—from the ordering process to setup, tuning, and fast follow-up adjustments. It’s wonderful to know that our online service provided the convenience and support you needed, and that you’re enjoying your hearing aids. Your feedback means a lot, and we truly appreciate your kind words about our pricing and “Gold Star” service!

Direct HearingReviews of directhearing.com

About Direct Hearing

About these reviews

More in Vision & Hearing, Illinois

PerfectlensWorld

LensPure

Eyelation Technologies Inc.

Nextdaycontacts

Direct HearingReviews of directhearing.com

Direct Hearing reviews

shipment has not arrived

An error was noticeable upon receiving…

Although I ended up returning my…

They sent smaller domes

The entire process of setting up the hearing test.

Great Technical Support

The representative was patient and very…

Competitive pricing and Gold Star service!

About Direct Hearing

About these reviews

More in Vision & Hearing, Illinois

PerfectlensWorld

LensPure

Eyelation Technologies Inc.

Nextdaycontacts

Direct Hearing reviews

shipment has not arrived

An error was noticeable upon receiving…

Although I ended up returning my…

They sent smaller domes

The entire process of setting up the hearing test.

Great Technical Support

The representative was patient and very…

Competitive pricing and Gold Star service!