Direct HearingTake advantage of the best prices, the best service and the best hearing aids money can buy. No “limited-time” offer is necessary for us to provide you with the best deal. Call today to save thousands on the world’s best hearing aids from Direct Hearing.
Direct Hearing (directhearing.com) has 1,121 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Vision & Hearing · Chicago, Illinois
Excellent
Vision & Hearing · Chicago, Illinois
Great
Vision & Hearing · Tinley Park, Illinois
Great
Vision & Hearing · Chicago, Illinois
Great
1,121 approved reviews, newest moderated first
Dennis H.
100% as expected. But I need small vented domes.
Response from Direct HearingAug 14, 2025
Thank you for your feedback! We’re glad your hearing aids met your expectations. If you need small vented domes, please reach out to our team so we can assist in getting the right fit for you.
Charles C.
The person who tested me and then Programmed my hearing aids did the best job of anyone that ever has. They are working terrific. Maybe because he I think wears hearing aids also and so I may be understand better.Thanks Chuck
Response from Direct HearingAug 14, 2025
Thank you for sharing your experience, Chuck! We’re thrilled to hear that your hearing aids are working so well and that our tester provided exceptional service. It’s wonderful when our team can relate personally and make the process even more effective. We appreciate your feedback!
Kathy S.
The organization is absolutely first class in customer service. From the purchase to the pairing, it’s well orchestrated.
Response from Direct HearingAug 14, 2025
Thank you for your kind words! We’re delighted to hear that you found our service first class from purchase through pairing. Providing a seamless and well-orchestrated experience for our customers is always our goal, and we appreciate your feedback.
Lila M.
My experience so far has been very positive. Hearing aid prices are wildly inconsistent with audiologist offices and online. Direct Hearing was one of the most competitive in price and seems to place a high value on service as well. Although I have received my hearing ive not yet had teleconference meetings. Hope that goes well.
Response from Direct HearingAug 14, 2025
Thank you for sharing your feedback! We’re glad to hear you found our pricing competitive and appreciated our focus on service. We’re confident your upcoming teleconference meetings will go smoothly, and we look forward to continuing to support you with your hearing aids.
David T.
They have great pricing and full service with the hearing aids if needed. I used my regular local audiologist to do the programing of the aids. This is my second purchase in two years from them. It was confusing on who to contact for my insurance invoice, but I got it. If you purchase from them just call customer service for any questions.
Response from Direct HearingAug 14, 2025
Thank you for your feedback! We’re glad to hear you’re happy with our pricing and full service, and that your second purchase went smoothly. We appreciate your patience with the insurance invoice process and are always here to help—calling customer service is the best way to get any questions resolved quickly.
William A.
You have been extremly helpful each and every time i have called. I have told my friends about your service. Will was great while the final setup was initated. Will Arnett
Response from Direct HearingAug 14, 2025
Thank you for your kind words! We’re thrilled to hear that Will and our team have been so helpful throughout your experience. We truly appreciate you sharing your positive experience with friends and your support means a lot to us!
customer
I called to inquire about hearing aids and asked as a new user what they would recommend. They said the Phonak would be my best choice. I asked about the price and was quoted one and then I asked if they took my care credit card and he answered they do. I didn’t place the order but I received an email that my care credit card was charged $3098 dollars for hearing aids that I did not order. I was sent a sales draft for my signature with no product description just a total amount of $3098. I am not signing anything that I haven’t ordered. I called direct hearing and they are supposed to be returning the funds back to my care credit account. This is not a very good practice and wondering if they do this often to their customers. I will not be doing any further business with this company. I also show on my account an order #9477 on June 30,2025 that shows paid for $5996.00 that says unfulfilled that I don’t have any clue what it is or how it was paid for.
Response from Direct HearingAug 14, 2025
We sincerely apologize for the confusion and frustration you’ve experienced. It is never our intention to charge for products that haven’t been ordered. We understand how concerning this situation must be, and we are actively reviewing your account and working with our billing team to ensure any unauthorized charges are promptly corrected and refunded. Your feedback is important, and we will use this experience to improve our processes and communication. Please feel free to reach out directly to our customer support team so we can resolve this matter as quickly as possible.
Mitchell G.
Great customer service. Always a quick response to all questions. Everyone I speak to is very knowledgeable. Direct Hearing is the smart way to buy a new set of hearing aids.
Response from Direct HearingAug 14, 2025
Thank you for your kind words! We’re thrilled to hear that our team has been helpful, knowledgeable, and quick to respond. It’s wonderful to know you feel confident choosing Direct Hearing for your hearing aids!