Daniel j D.
Worse Insurance Company Ever!!
I think everyone who has had an awful experience with Direct Auto should all get together and file a law suit against this company. They have ripped off sooo many customers and continue to do so. Don’t purchase from this company until you read this review!!! If I had the choice of no stars I would have done that instead of having to give 1 star to post a review. This company is horrible. I don’t recommend it to anybody. My grandson was in an accident back in October 2024. Immediately put a claim the same day. For weeks we tried to get a hold of somebody all we could get was an automated text machine online because nobody would answer the phone. every time that we would call it would go straight to the insurance adjusters, Voicemail and he would never return the call. His name was Leonard Parker, a very rude and ignorant person to say the least. The first call that was finally in contact to Mr Leonard Parker after months of trying!! He would not let my grandson answer the questions correctly. When my grandson would answer the questions asked by Mr Parker correctly, Mr Leonard Parker wouldn’t accept the correct answer's. So Mr Parker answered the questions for him and they were false answers and that didn’t happen until like 2-3 months later after the claim was made. And that was the first phone conversation that was made and the conversation was on speaker so there were 2 other witnesses that heard the whole conversation. then when my grandson was forced to go buy a new car because he needed it for work and added the insurance the adjuster made the payments so high because the adjuster added his grandparents to his policy and they had there own and he made the premiums 3-4 times higher and he was forced to drop it. Because he couldn’t afford it. How My grandson wrecked ? He was on his way to work and hydroplaned the vehicle flipped twice. It was raining. There’s a police report and the adjuster Leonard Parker never attempted to get a copy to review or even go look at the car. The car was a financed vehicle and only a few years old. He purchased insurance online through direct auto’s website. Once my grandson finished he paid and then he was able to print the paperwork to put in his vehicle. It’s a new vehicle. they never contacted him to verify anything. They never sent him any paperwork concerning questions on the financial status. They had to of changed the policy from full coverage to liability only. Because going by the vin number you can see it’s financed through a bank. This is the worse company of all!!!