Direct Auto InsuranceReviews of directauto.com

My son got his first policy with Direct Auto, and it was a nightmare. They added everyone in our household to his policy, even though each person had their own insurance. After he sent proof, they claimed they didn’t get it and doubled his rate to $640/month. Even after resubmitting, they refused to lower it. When he canceled and switched to Progressive (who never asked about household members), Direct Auto charged him $1,300 for early cancellation. I spent hours on the phone, and one rep even said he’d have been better off letting it lapse. Save yourself the stress—don’t use Direct Auto.

Rude! Rude people! I think they hate their own company because they are very poor representation of the company that pays them. They quoted me 113 down and 121 a month but they said to contact an agent directly for more information. I called the number provided and The agent told me my quote is is now 300 down and 300 a month. She would not tell me why just that it is because I LIED on question 10 on the quote therefore my rates tripled. She absolutely refused to tell me what question 10 was. I could not look it up myself. when I asked her why she could not tell me, she then said I was berating and harassing her. and just flat out kept repeating herself it is because I lied on question 10 and if you don't like your new rates you should keep your policy with Progessive and she hung up on me. I called and got a different rep and asked what about question 10 made my rates triple and needed a supervisor but he hung up on me. Then I got a new rep and explained everything and was actually nice enough to tell me what question 10 was then get a supervisor. ps question 10 is whether or not the car is garaged. The question was misconstruing in itself and not as direct as “is your car garaged.” the question confused me into pressing yes. I park in a parking lot.

I got stuck on the side of the road and tried calling for roadside assistance. The number provided was Definity outsourced and couldn't find my account. They suggested I call my insurance directly. The number on their site didn't work. Honestly a really bad experience getting stranded on the side of the freeway just waiting for someone to help me. I called a tow truck myself to get out of there. Would not recommend.

KEEP YOUR MONEY OSCAR WAS RUDE THE COMPANY KEEPS CANCELING MY INSURANCE CHARGING ME 2 PAYMENTS IN ONE MONTH IS INSANE THEY NEED TO BE SHUT DOWN

I did speak to a few representatives that were helpful during the process of getting coverage, but they didn't communicate that my policy was being cancelled despite that the form that was required was submitted to them. I tried to reinstate my coverage and the representative said I would be paying over three times as much now because I was considered to not have continuous coverage (yes, thanks to foolishly putting my trust in Direct Auto) and I would have had to pay about $2000 for 5 months of coverage even with a good driving record. I was thankful my prior insurance company quoted me for lower than what I paid before, it wasn't worth it at all going to Direct Auto for the initial low quote. Allstate, the parent company, really doesn't invest in Direct Auto to improve their service and it shows in so many ways. Buyer beware! 😌

Worst customer service I have ever received from any company EVER. The reps are absolutely no help whatsoever, they all mumble and have thick accents. Just getting someone on the phone is hard enough you would just up and switch. They make everything extremely difficult and will not focus on what you are saying only the screen in front of them and they will say anything to get you off the phone. PLUS, it is their only means of customer service, there is NO email option at all.

I have two tickets on my record so it was gonna cost me around 400 with every other company but they quoted me 278 and we’re supposed to call me back in the evening. Well I called back to go ahead and finalize it and then they would not answer my calls one after another. It said we can’t answer your call due to technical difficulty. Then I started detecting some suspicious going on and had my roommate call and they answered freaking scumbag like behavior if you ask me just my opinion. Do not go with direct auto.

Well was Quoted $118 Was billed $159 Cancelled my policy.....wish i had read reviews before signing with!