Direct Auto InsuranceReviews of directauto.com

Estoy contento con la oferta que tomé y la amabilidad de la persona que me atendió

I will say that I have had a few mishaps with this insurance company. Being I never requested to be taken off of Autopay and I was so that made me late for my payment in November. Once I was able to get that fixed I shortly later on received a letter stating that my insurance was going up a little over $100 the letter never indicated as to why, so I called. They then tell me it's because my car was switched to another vehicle which I never did. However, with all the mishaps that I have had with this company every situation has been resolved especially this last one. the lady who helped me with this issue was Gace. She was more then, helpful and very friendly. every question i asked she found an answer for me. I do want to give a big thanks to her and the staff for resolving this issue.

I just want you to know that Direct Auto charges a cancelation fee. I was charged due to canceling one day before my service ended.

I would not recommend this insurance company. I am currently in the process of changing from Direct Auto. You are 'required' to accept their roadside assistance when you sign up at about $11 a month. You only have 30 days to cancel that or you are stuck with it, However when you pay $100 for a wrecker service to unlock your car they only send you a $50 reimbursement. They charge twice as much as AAA Texas for roadside assistance. After paying $264 for roadside assistance (that I had never used previously). They sent me a $50 reimbursement for a $100 charge. So their 'roadside assistance' has cost me $314. This is why I'm changing insurance.