Direct Auto InsuranceReviews of directauto.com

Terrible experience STAY AWAY. Started with a pretty good price then randomly bumped my price up double what i was paying because they added other people from my house hold then when i wanted to cancel they are asking for 401$ to cancel.

Simply a dreadful company. Sure they do offer a little lower price for people without a great driving record. Their website totally sucks and I paid every month prior to the due date, renewed the insurance paying early and they reported the car as uninsured to the state and the state revoked the registration even though my policy never came close to lapsing.

Terrible company, stay away! I paid for my policy in full and then a month later they charged me an additional $250 for coverages I did not request without communicating it. I only noticed my credit card statement. Also, terrible customer service.

My name is Valerie Howard and have been waiting on an estimate for the damage to my car so I can put her in the shop. Since February 25, 2025! I am a night shift nurse but I have asked for messages to be left. I have been to the Waco office and the ladies there are so embarrassed that my adjuster can’t even give me a phone call. She was sitting at her desk on Microsoft Teams and told Ms. Linda that she was putting us on speaker. She immediately yelled back didn’t I just tell you I am busy with another client. I have sent pictures and videos of damage through texts and several emails! I’m so sorry to hear that you have been experiencing this issue also! There isn’t any excuse for bad service . They renewed my policy and I never received any notice from them that I would not be receiving anything

Direct Auto Insurance is hands down one of the most unethical and predatory insurance companies I’ve ever dealt with. They have a policy that no other insurer I’ve worked with enforces — they upcharge customers based on who they live with, not who actually drives the vehicle. It’s a dishonest and profit-driven tactic that punishes paying customers for things completely unrelated to their driving risk. What makes it worse is how they intentionally delay taking action when you try to provide the documentation they request. They give the impression that if you do your part, your policy will be corrected — but it absolutely won’t. They drag their feet, avoid processing requests, and make the situation worse. Customer service is just as bad. When I tried to escalate the issue to a manager, I was flat-out denied, even though Direct Auto was attempting to add hundreds of dollars to my monthly payment. Refusing escalation when people’s real financial situations are at stake is unacceptable and unprofessional. This company plays with people’s lives and budgets for profit, and the lack of transparency, accountability, and basic ethics is alarming. I would not recommend Direct Auto Insurance to anyone who wants fair treatment or honest business practices.

Bobbi Leblanc out of Louisiana office was very helpful and got me the insurance I needed in a quick and easy understandable manner. I would recommend this company. cheaper rates than most know insurance companies like Progresssive etc.

Horrible company, they took out an extra payment, couldnt tell me why, and then refused to refund me the money. Charged me $28.00 more a month that I was quoted, cant tell me why again. This place is nothing but a theft ring using a insurance company front. Do yourself a favor and DO NOT USE THIS COMPANY!!!!

My wife has an accident on 10/31/25. We have no means on the app to get status, the person who is estimat the damage and is non responsive Andrew Kilby. Am I being scammer?