Direct Auto InsuranceReviews of directauto.com

It takes forever to reach a live representative. Utterly ridiculous.

The Lexington, NC office a gentlemen by the name of Rikki Jeans made my day by being cery kind and patience. He was just adorable person who I think will be a good fit for helping others. I recommend the Lexington office.

I contacted Advance Auto Insurance to add a second vehicle and my wife as a driver. The setup link their representative sent created a new policy instead of updating the existing one, resulting in me being billed twice for the same vehicle. Despite multiple calls and written complaints, the issue was ignored, and I was still required to pay the balance on the “duplicate” policy. I would not recommend this company due to poor customer service and billing practices.

I made my payment on time while making the payment online. It said my payment was declined, but it wasn’t declined because it came out of my bank account and I received an email from Direct Auto saying thank you for your payment. Then I received an email the next day saying that my auto policy has been canceled for nonpayment, I called and advised them of the issue. The lady was supposed to call me back after she reached out to the underwriter she never called me back so I called back spoke to a gentleman who apologize said they’re having issues with their website the very next morning at 1 AM. I received an email once again stating that my policy has been canceled when I spoke to the gentleman earlier, I did receive a different email stating that my policy has been reinstated. I have proof that my payment was made and an email from Direct Auto and I’m still having issues that is the last thing that I need is for my drivers license to be suspended when I make my payments on time, I am definitely looking for another auto insurance company. This is a mistake that I can’t afford for them to screw Up. I also filed a complaint with the BBB and the FTC and I know both of them do reach out when you file complaints on a company.

This is the worse insurance company I have ever dealt with in my life. It’s horrible. Just because it’s cheaper don’t make it better or just as good as the others. You get what you pay for, remember that! Had a minor accident back in Sept of 2025, my suv is still in the shop waiting on payment from the Insurance company and now it’s Feb 2026. The adjuster is from another state, doesn’t care, won’t answer the phone or return phone calls, emails etc. If you have ever seen the commercials titled “halfway there insurance” with Keegan Michael Key and Danny McBride, this company is exactly that! They want your money and don’t care about your issues. I have talked to supervisors repeatedly, went into one of the local stores here in Alabama, they flat out told me they couldn’t help me. They even claimed they didn’t have a phone number they could give me to get an actual person on the phone. This has been an absolute nightmare and soon as this is over I’m changing insurance right away. Never had these issues with Geico. Stay away! You’ll regret it if you need them! They seriously don’t care about you or whether or not your car gets fixed! Scam scam scam!

Antionette, from Laurel, MS...... was AWESOME!!!!!!!

The agent by the name of Shawn was who I spoke to, ran his mouth 200mph like a salesman. But couldn't answer any pertinent questions related to the industry. Once I realized it's owned by Allstate, then that says it all. Avoid allstate and all its subsidiaries. This is a company that has a reputation that precedes itself by not paying out any claims that their insured are at fault.

Can you give a review with negative stars? This is the most unethical company I have ever seen. My payment increased over $100 in less than 45 days on 3 separate occasions. Each one for different reasons. 1-needed proof of continuous coverage (provided 30 days prior upon start of policy) 2-computer system change 3-change of automatic draft cancel (automatic draft was never initiated or cancelled). Local agency number not in service unless she called me. Email responses stopped. I called the 8774634732 and the agent said she was checking my policy and after 30 minutes on hold I have a man asking why I was calling and after I stated the lady put me on hold-he LAUGHED- and said she transferred me and he would transfer me back and LAUGHED AGAIN. When he transferred me back I received a message stating they were closed for the day even though it was prior to a new hour starting. Someone needs to investigate this place.