Direct Auto InsuranceReviews of directauto.com

Beware!!!! Awful service! I don’t speak injun and it takes 2 hours to get someone on the phone to file a claim. Added a vehicle for liability and get billed for collision for 4 months straight after calling and requesting to change.

Let me tell the world about this company the fact i was given a low price to start insurance with this company drop my previous company to join this Scam company is unbelievable 1st off they said if I got the drive dynamic my insurance was low and for them to raise my car insurance in a week is Ridiculous ask me for my health Insurance cards sent them and then the system didnt reveal it...Was hung up on 3times trying to find out this information was outrageous then I did get a young lady who did everything to keep my price Yolianna was so professional then I was told that I needed a letter from my health Insurance stating coverage if there was a accident wait a min..From 1 extreme to next not to give me the price I was told from jump this company is locked in with several companies as well they ask for declaration letter from last company to determine how much ur going to pay and at the end the really bullshit u for the sign up money why is Nobody watching these insurance companies and they charge whatever they want..Im looking for another insurance company ...My car insurance is just as much as my car note.🤯😈🤬

I called today to cancel coverage on 1 of my 3 vehicles because im putting it in storage, and even tho im canceling 9 days before the bill is due, I have to pay for this month on that car and the car won't be covered anymore. No other insurance has ever done that to me. I would definitely not suggest getting this insurance. It's safe auto, just renamed.

Direct auto insurance is a very bad insurance. After I reported a car accident and waited for two weeks they suddenly denied the claim and canceled my insurance. Don't get Direct auto insurance.

I am writing to formally make a complaint due to unauthorized charges of $2,109.69 that was withdrawn from my bank account by Direct Auto Insurance under National General. When I initially set up my auto insurance policy over the phone with your agent, I provided all requested information and was quoted a monthly premium of $389.00. At no point during the enrollment process was I informed that additional documentation from the county where I first received my driver’s license would be required or that my premium could significantly increase if such documentation was not provided. Approximately 28 days after the policy began, I received a notification from my bank that $2,109.69 had been deducted from my account. When I contacted customer service, I was informed that the premium increased because proof regarding my original driver’s license—issued outside the country—was required. I was also advised that I had only two days to submit this documentation or my insurance premium would increase again. This requirement was never disclosed by the agent during the policy setup. Had I been informed of this condition or the possibility of such a drastic premium change, I would not have agreed to move forward with the policy. I switched insurers based on the quoted premium, and the unexpected withdrawal of over $2,000 from my account without clear prior notice is unacceptable.This situation has caused significant financial hardship and appears to be a failure to properly disclose policy requirements during the sales process. This company needs to be investigated promptly!!

⭐ One Star I requested to cancel my policy on Feb 9, but it wasn’t processed. After 11 months of very high premiums, I canceled a month early and was charged $58.88, which is unfair. Not recommended.

Run as fast as you can- I finally canceled this morning. We had an accident in December. Due to local tow companies not answering Directs calls we sat on the side of the road almost 4 hours before giving up on the free towing. When I called local tow companies to ask why they weren’t helping, they told me because it’s hard getting Direct to pay them. The agents we had helping at the time spoke broken English which made it even harder to understand what help we were getting. We never spoke to an American. This was a couple days before Christmas. We sat in the cold for HOURS. We had been told we had rental reimbursement which we did not. It was all a NIGHTMARE. Today I checked Allstate and was able to get a cheaper price WITH towing & rental reimbursement. Just make the switch asap to avoid all the trouble that’s ahead of you. And yes Allstate owns Direct. But with Direct you get the lower end of the chain. Kind of like comparing Dollar Tree to Target.

I called and waited on speaking with a person for 45 min, then was transfered to a Florida agent ( despite initially entering my zip code ) and waited 30 minutes for that agent. Then after giving all of my information, disconnected! Call back and opted for an agent to me back, waited and after an hour of waiting, called back, waited another 30 minutes and finally spoke to an agent( with terrible reception and language barrier, speaking English) finally was able to insure my new car! What a cluster xxxx!! I am leaving Direct, directly and advise other to stay away. Imagine trying to submit a claim, but that can be said for all insurance companies! They are all theives and they are so proud to be.