Direct Auto InsuranceReviews of directauto.com

Worst insurance company I've ever dealt with the customer service is horrible they don't seem to care about their customers

If I could give these people 0 stars I would. They are AWFUL. They do not help the customer AT ALL they don't care they just want their payment. They wouldn't even move my payment back 4 DAYS. 4. Without hitting me with two separate fees. They are telling me i'm going to get 3 different fees to cancel with them. DO NOT USE DIRECT AUTO INSURANCE !!!!!!!!

I would give them a zero Bought policy online then said there was an error. Took money from my bank and no policy. Been on phone 3 hours sounds like BIG scam. I recorded conversation 3 reps confirming payment but no policy was generated. Last guy Elijah also confirmed then wanted my cc again. Then came back said there was no payment. I told him Ive been recording the conversation and he hung up. So now I still dont have my money or a policy.

I started my policy on January 20 and submitted all required documentation the same day. I received confirmation and the policy was issued. A week later, my rate increased because I had not yet used the dynamic drive app. I explained that the vehicle had just been purchased from an auction and was still in the shop. After clarification, they credited the account and adjusted the rate back. Shortly after that, I received an email stating they had not received prior insurance documentation despite the fact that it had already been submitted on January 20. I had to speak with four different customer service representatives before they finally located the documents. I was told the rate would be corrected back to the agreed amount. Two weeks passed and nothing was adjusted. Due to the repeated billing inconsistencies and lack of follow-through, I canceled the policy before the next payment due date (the 20th) and switched providers. After canceling, I received an email stating I owed a balance related to automatic draft cancellation. This entire experience was frustrating and unnecessarily complicated. Clear communication, accurate documentation handling, and consistent billing are fundamental expectations when purchasing insurance. Unfortunately, this experience did not meet those standards.

We took out a policy last Thursday. The price is good but they are saying we missed one page to sign, I can’t log into there app even though everything is correct. Now they are saying if it’s not signed by Friday they will cancel our policy???? What in the h$$$!!! This is a nightmare! I am currently on hold and have been for an hour.

If I could give this place a 0 I would. One of the worst experiences of my life. My husband and I overpaid our insurance early. At the time the were updating their system without notifying their customers. I paid on the feb.6 it posted on Feb 9. They are still saying we owe them money. The bill was not due until the 2-13. They said they received the overpayment. But unless the system updates by 2-27. They are cancelling our insurance. Huh???!! And the agent and the customer service rep is so rude!!! This was the worst mistake of our life!!! Save yourself a headache!!! Don't use them for insurance!!!

If you hold an insurance policy with this company just know if your at fault for accident this company will do everything they can to avoid covering the policy limits. They will force the victims attorney to file lawsuit against you and will refuse to communicate with the opposing party attorney making it twice as hard for you as policy holder. I had a car wreck with a direct auto insurance policy holder. Direct auto claims adjuster and the claims department refused to communicate at all with my attorneys or the court lawsuits had to be filed against the driver of the car multiple court dates and still no response from direct auto insurance trust when I tell you, you should definitely go to another insurance company because they will not help you when you get into a car wreck. Almost 2 years since the accident and it’s still being dragged out by direct auto. Future reference for all Illinois residence report all of your issues to the Attorney General’s office and the Better Business Bureau as they handle all corporate and company fraud and formal complaints to launch investigation.

They are horrible!!!! They charge too much. One agency lied and took two payment's which was $800. They won’t fix your car if someone hits you and will ignore you and your claim. Don’t waste your money or time. It’s just price gouging!! I hope they get shut down.