Direct Auto InsuranceReviews of directauto.com

Expensive. Expensive. Expensive. I switched to progressive and pay $130 for insurance a month, where as Direct charged $220 a month. Then, when I tried to cancel my coverage, they tagged on a $50 cancellation fee, and a balance for $193 as well, keep in mind in all of this, I own a 2008 Honda Civic, no financing, and one accident 3 years ago. Also a full time student. Highly do not recommend, do yourself a favor and go somewhere else.

I wouldn't recommend any one to get this insurance i was paying about $200 a month and had property protection and they still would not accept my claim or fix my car worst insurance I ever had go with any other insurance besides theses people look at all there bad ratings

Mrs. Brenda Parker at the Laurel location was wonderful!! She helped me find the best rate and great customer service!!

This is one of the WORST insurance companies to get insurance from.They lie on the quotes then charge a bigger amount when the payments due.They take almost two months to begin to resolve a claim.You can never speak to anyone cause they are NEVER available AFTER you file the claim but ONLY then!They also charge you a cancelation fee to end your policy.

These people call me 20 times a day harassing me. They are terrible. People have no respect for my sleep. I asked him over and over and over a quick calling me, but they won’t stop listening to me. Don’t use this because they don’t have any respect for people and their privacy.

Got auto insurance at half price from another agency. Cancellated Direct Auto at the start of the curent month. Had Direct for years, didn't remember in their fine print thay have a cancellation fee.. They did not remind me of that, just gave me a suprise end of service bill. You can do better than Direct Auto Insurance.

The absolute WORST insurance company on God's green earth. Even if you have auto payments setup (which I have, the WHOLE TIME), they will randomly just stop taking your payments out, then wait until your coverage lapses , and THEN let your know that it is canceled and then charge you a completely INSANE amount of money (3x my premium, and this has happened TWICE NOW) to reinstate it. Each time I have gone in their useless app, made sure it was on auto pay and called their Indian support number to tell them to make SURE it is on auto pay this time. Each and every time "oh yes sir Mr hunta, it is on da autopsy, I see it rite here, you are all good Mr hunta, no worries buddi". Guess what, a few months go by and we are right back here again. I'm canceling their useless coverage before, God forbid, I ever actually need it for something. DO NOT USE DIRECT!!!!!! I can NOT stress this enough. Unless you want to get continually ripped off, over and over, and have zero recourse for it, then go for it. Otherwise, spend a few more dollars and deal with a real insurance company who's app works, who has US based support, and who aren't criminals. Trust me, you'll be FAR better off.

I've had a great experience with Direct Auto. They had great customer service. Always willing to help