Direct Auto InsuranceReviews of directauto.com

Refuses to work with us even tho we can't supply proof we moved within 30 days. We couldn't supply that proof till 45 days. So they charged us another months premium even tho we had already canceled. They also didn't tell us till after they automatically drafted our money for that additional month, that we could have easily submitted a simple form and the whole problem could have been avoided. We were happy to work with them, we have been good customers. We just didn't have the docs within 30 days "they required", which isn't state law by the way. We have never had this problem with any other auto insurance company. They have made it so hard to cancel our policy. Then they charged us more even tho we we already canceled, they require PROOF we moved. I could easily prove we had insurance coverage. We just didn't have a rental agreement or a garbage bill cuz we were living with friends till we could get an apartment, and we had to await till we received our first pay stub. Which we submitted immediately, but they refused to give us our money back. Crazy!

Started off we got quoted for a decent price actually the cheapest quote I had got and I looked around multiple people before finding them and the first bill was almost double what I was originally quoted. When we called them to find out the reason it was because my mother who has never owned a driver's license had a bad record which was not true and they said I would need to take it up with the DMV. After almost $20 spent for a certified driving record and some running and calling around. I got a copy of her clean non existent record emailed it to their email and got no reply, so I called to see if they had gotten my email and they had and it was under review. Been probably two weeks or so and we called them today to find out nothing has been done. These people feel like they are trying to scam or something else is going on because no other insurance companies have treated us this way.

This company needs to be investigated what they did to my son is against the law and if any wants to know they totaled my sons car out after months of absolute laziness on their agents behalf and he was going to by it back and well they gave him a number and what was left from the check where they totaled it which buy back was of lower than check because your buying a totaled car but when he ask for the rest of his money they kept it and run a line of crap about auction when it never went to any auction or auction house I see why everyone is pissed this insurance is a scam just like the business

Wish I could give zero stars! I hit a deer and totaled my Audi. They said the dear damage was $5900 and the car would have been worth 7k but they docked me for any “unrelated” damage they could possibly find. They claimed the motor was bad and it wasn’t a result of the accident, curb rash on wheels and a supposed stain on the carpet and scratches on the tailgate. Never get insurance through Direct Auto Insurance. Liberty Mutual didn’t do this to me with my Nissan they gave me too blue book value plus the taxes I would pay to replace it. Direct Auto is a total scam!

We moved to Direct auto because insurance in Louisiana is crazy expensive. Our rates for 3 vehicles and a new driver werent bad. High, but for Louisiana, managable. One of our cars we moved up to full coverage because daughter was driving a lot to and from college. And had sent in the requested photos (front and back of vehicle) on the same day requested and even paid the increase and first monthly payment as requested. Well, my daughter car caught fire on her way home one day and completely destroyed. And as soon as we filed a claim, everything went bad. Direct claimed we weren't covered because we had not submitted photos, so we showed the email response say pics were received the same day they were requested. Then it was we werent covered because of payment but premium and increase and first monthly since upgrade were made and collected with no issues. Direct referred our case hire and decided we were only covered for collision although our documents stated otherwise. Needless to say car didnt get recovered and settled. Direct is a rip and if you can avoid it, DO NOT DO BUSINESS WITH DIRECT AUTO

That star is because you have to give at least 1. Absolute worst customer service. Worst claims department. Its the audacity for me that you call yourself a business. Like truthfully it would be exhausting to explain in detail. Just don't ever buy insurance from them. Heed the warnings in all these negative reviews!

I’m 70 years old worst insurance company ever dealt with in my life. Customer service sucks has no idea what they’re doing. Keep mailing required forms in but they say they don’t receive them and then they charge me a late fee for they not receiving them sent them in registered mail. They signed for him said they still didn’t receive them. They sent you a bill without proof of insurance and when you call for proof of insurance, they don’t send you that either. I would not recommend them to anybody shop around. I save $300 a year anyway.

I would give them a zero this Car Insurance sucks at the cracker jack Insurance well it’s gonna be three years with them and I just got better insurance today. Everyone stay away from direct national insurance. They say they do not have the papers that you have to send back so then I certified mailed it. They signed for it when I certified it and they said they still don’t have them they give you fake names and numbers to call and say I will be your agent. It is not the right number. It gives you Mexico you don’t know what country you’re calling to get a hold of your agent. You don’t have an agent they just like to do a run around. And by them not by not getting it, they say as a signed certified mail. They hit me with the late charge. I found better insurance today and I just canceled them. This new Insurance I paid $300 cheaper than this crap cracker Jack Insurance people stay away from this Car Insurance you get screwed.