AsdadirectReviews of direct.asda.com

I have had an absolutely dreadful service from ASDA Direct. I ordered sofa (order nr: 18306099) and during checkout paid extra £14.95 to get it delivered on a specific day. In order to ensure that i am at home I took a day off from work. One day before the agreed delivery date I received SMS advising about the 4 hour time slot when the order would be delivered. Next day just couple of hours before the time slot when the order was expected to arrive, I had a phone call from someone named Segay from Arrow XL (delivery company) saying that they could not deliver the sofa because it did not arrive into the warehouse. The agent didn't have any clue on when it would be delivered and just asked me to call their main number. Later i called their number and someone named Anastasha answered. This agent did not know when my order would be delivered either. When I told her that I had to take a day off from work and asked if i would get any compensation, she didn't care and just said that they could only refund £14.95. I can't simply believe that ASDA can just get a way with this type of customer service. I am now left with no information what so ever as to when my sofa will be delivered. I will probably never order any deliveries from ASDA in the future and will keep sharing my experience through all possible social media channels until ASDA sorts out my order.

Ordered footstools in March, one checked tartan and one plain grey... Made to order takes up to 6 weeks, fair enough! At the beginning of May they arrive, one is completely black material, there isn't even a black one pictured on the whole website! Phoned the Asda helpline and they book in a collection - turns out for the wrong return reason so they cancel this collection and then we can't get that same timeslot for the correct reason! Wrong one gets collected eventually and told to wait for Asda to contact us regarding the replacement, two weeks and 3 phone calls still none the wiser. After about 6 phone calls we eventually got an answer that the supplier was closed until the week after. Finally last week our 2nd correct footstool got delivered! The only good part of the process is how easy booking in deliveries is.

Ordered a parasol yesterday early evening and had arrived by 2pm the following day - cant fault this - Many thanks Asda well packaged and now standing over my patio table.

Ordered swings for my 7 year old granddaughter birthday, ordered them 17may in time for her birthday 27 may, several txt saying going to be delivered , my husband works nights , he stayed up waiting for them (no sign ) Lost count how many times we phoned customer services , there useles Our granddaughter still has'ent got her birthday present . I am going to order from some reputable company who gives 100% services to there customers, & get my money back from so call ( asda direct ) R U B B I S H...............................

never buy from asda direct again! bought a tablet last year in november. said on website would get free memory card but tablet came without memory card. kept contacting asda direct customer services several times a week for two months and then finally was given a £10 goodwill gesture and cost towards purchasing a new memory card from their website. tablet stopped working properly so was told to return it to store for refund. took it back last tuesday said refund would be with me within 3-5 working days.today was 6th day and still no refund. so called and then refund was made to my account within a couple of hours but was less £10. had to call asda direct who said sorry for the tenner missing, will process it and will arrive 3-5 working days, complained. no manager can take calls or is available. advisor can do nothing and no compensation. rubbish service, poor customer service, very unhappy. i would definitely not shop with them again.

I've bought a few things from asda direct. And until there was a slight issue I couldn't fault, but the customer service is just shocking. Paid for some items delivered next day, 3days later - no delivery. I got a tracking number, but it wasn't moving from depot. Called, explained left on the line for nearly an hour - on a non BT Phone so it would cost a small fortune! Said they would call me back within in 10mins. 24hours later, I had to call them and go through the whole process again. Never shipped out my parcel, never apologised, offered refund 2 weeks later, no compensation for time wasted/7 (in total) phone calls for over 3hours!! After expressing my disappointment I was offered a £5 voucher for next time. Really, really poor. . As if I'd ever use again! My advice: Pay a little bit extra elsewhere and get what you pay for when you're suppose too and avoid asda direct!

I bought a trampoline for my girls but when it turned up they had delivered two boxes, but they were both the same (i.e. I received box 1 of 2 twice instead of that plus box 2 of 2). When I phoned customer services (having waited nearly half an hour) they told me there had been a mistake and they didn't have box 2, so they needed to collect the boxes. My issue is that they don't collect on a Saturday, which means I'd lose a days wages waiting in for them, they are not offering replacement, I'd have to wait 10 days for my money back and quite simply, they couldn't care less. I have written to the Chief Executive to complain ([email protected]) as this is the only way thins get properly dealt with these days (seems to work with Virgin). I am never going to buy anything from them again....will they compensate me for the disappointment my girls are going to have when I tell them they can't have their friends round this weekend.....of course not!

I ordered a £300 BBQ from them which they had drop-shipped from Landmann directly. When it was delivered it was damaged, so I called them to send it back - right off the bat, they didn't want to take responsibility and said it was their suppliers problem. They would deal with their supplier for me, but I basically had to wait around for them to sort it out. Send them pictures they requested 10 mins after getting off the phone, got a call a week later to say they'd finally just sent them to the supplier and I'd get a call within two days. 2 and a half weeks later, still nothing! I called them back and they said their supplier hadn't got back to them and they'd call me back the next day. Called them back 3 days later again, same rubbish about it being their suppliers fault. I tried explaining to them that when having something drop-shipped, it is still their responsibility to me as a consumer and I shouldn't even know they've done it - that they should have collected the item at their own cost, arranged for me to get another one straight away and they could mess about with their supplier as much as they want in their own time - it's disgusting, their excuse was "that's just not how it works at Asda". After emailing their MD and arguing with the guy on the phone for over half an hour, they finally agreed to take it back at their own cost and fully refund the money - only because I threatened to claim the money back through the bank and keep the BBQ mind you! They also said they don't do compensation for all the wasted time, but would offer £20 good will, which was a joke! I've spent well over that on 0800 calls from my mobile trying to get hold of them, as they are only open when I'm at work and it takes a good 30 minutes to get past the hold music!! Really wished I'd just paid the extra £170 and had it from Amazon - sometimes saving the extra money just isn't worth it - atleast with Prime I'd have had it next day and in good condition.