AsdadirectReviews of direct.asda.com

I am shocked and appalled by Asda. My wife signed up with Asda's website a few days ago and went for a delivery between 9pm - 11pm yesterday (4th November 2014) as me and my wife go to work. To our surprise the delivery didn't come, my wife called this morning and was told that someone would call her back within 2 hours. Again, our surprise no one called us back. My wife made a further two calls to find out what was going on but due to call volumes your automated service cancelled the call saying to call later. My wife hoped the delivery would come today so told me not to go into work because the delivery contained many essential items for our child. My wife called Asda at 6pm and told Yolanda (customer service agent) the situation, she stupidly offered free deliveries for the month. I was shocked, as rhey cant even deliver! So only God knows when/ if our delivery will ever reach us. My wife called Asda at 8pm today for an update and was told the driver came to the house but no one answered the door! Dirty liars as staff members, they should be sacked! Not only was we told that your driver lied but also was told our money cannot be returned for around 10 working days! Unless we go through our bank. The amount of grief they have caused our family. Disgusted with their service. My order was over £150 and was going to be my monthly shop as we just don't have the time anymore. They have lost our business. We will ensure we tell our friends and families about our experience to ensure they get the service they deserve ELSEWHERE. Disgusting treatment!

I ordered a new bed for my Daughter, four weeks ago. The invoice stated that it would be delivered by 29/10/14, so I booked a day of annual leave to ensure I was available to accept delivery. On the morning of 29/10, I called the ASDA Direct helpline to confirm delivery and was assured that the bed would arrive before 7pm, so I dutifully set about dismantling and disposing of my Daughter's old bed. The new bed did not arrive! I called the helpline at 19:45 (it's open from 8am to 8pm), after 15 minutes of being on hold, my call was answered. I politely asked where my order was and was asked to hold whilst being put through to the relevant person. So I waited and waited and waited. By 21:15, (and an hour and a quarter of the awful call centre hold music) I hung up assuming that all staff had gone home disregarding my call. I called back at 8am on 30/10 to express my frustration at the lack of service and to determine where my order was. I was told that it hadn't actually left their supplier! It would in fact be at least another two weeks before I could expect it! In recompense the customer services representative offered to refund the delivery charge. IT WAS FREE DELIVERY TO START WITH!!! After many more phone calls throughout the day and escalation requests by myself I eventually managed to get a refund - although ASDA Direct were extremely reluctant to act quickly on this. I have NEVER had the misfortune to be on the receiving end of such a poor service (even though I was briefly a British Gas customer). I was lied to by ASDA Direct more than once. I wasted a day of my precious annual leave, and a second day trying to sort out the mess that ASDA Direct created. And now, my Daughter will have no bed to sleep in until I can source an alternative! I was offered an eVoucher or Gift Card to compensate me for my troubles. However I have declined this offer as I will NEVER use ASDA Direct EVER again - nor am I an ASDA store shopper as I work at a cheaper, better quality competitor. I cannot recommend ASDA Direct to anyone. Furthermore I would actively recommend steering clear of any service they have to offer. There is clearly a deep rooted communication problem in their infrastructure. DO NOT MAKE ANY PURCHASES FROM THIS COMPANY!!!

Ordered a gilet and trousers online on Sunday night, they told be it would be there to collect on Monday, so far so good. My partner went in on Monday and was told the goods were not there. I went in on Tuesday am given the gilet but the trousers are not there. I asked if they can contact me when they are in stock - no, I have to chase them. My partner went in again on Thursday ad was told the trousers were not there but would definitely be there on Friday. After making the forth trip to Asda surprise surprise, they still haven't arrived and they still won't contact me to tell me when they are in stock. I have paid for these goods and Asda have not supplied them. Asda have wasted mine and my partners time, each time we went to collect we were kept waiting for at least 20 minutes. This 'service' is a joke, don't bother, just go elsewhere. I will be having my money back for this and making a formal complaint, disgusted.

We ordered an item from Asda Direct at the beginning of September 2014,we were informed that the item was available and made the requested payment,after three days we were informed that the "in stock" item was in fact "out of stock",as we were taking this item to our Grandon in Portugal we could not wait and requested a refund which we were told would be back in our account within five working days,it wasn't,it took five calls to their awful,rude customer services in South Africa to get our money back,in between we received emails stating that the item had been dispatched and was awaiting collection in our local store,we went there and guess what....no item. I regularly shop online with many other companies and have never experienced such an appalling buying experience,they are truly dreadful,and I for one would say look elsewhere. I have since looked at the number of awful reviews about this company and can see that I am not alone in my dissatisfaction.

I ordered a sofa bed on 27th August and I was due to take delivery of this yesterday 20th October (which was well overdue as the website quoted 40 days). The delivery driver informed me that a castor was missing so I returned this. I telephoned the South African call centre immediately - halfway through explaining the line went dead. I rang again at 12.45pm and managed to explain everything to a guy who promised me that I would receive a follow up call within 4 hours. At 5.15pm I rang the call centre again and explained just about all of the story once again, the line went dead again. At no point did anyone try to call me back. I tried calling 3 more times, got through to the automated message to press whatever option which I did do for then to be cut off. The service I have received is absolutely appalling. I would not recommend Asda direct to anyone nor would I ever use them again. I am still waiting for a response to my calls yesterday and a follow up email I sent last night requesting an immediate refund of the sofabed and delivery charge. I am completely dissatisfied with this utterly substandard service.

We ordered a bed from them and they took the money the same day, the item was supposed to be delivered within 2 weeks. When it didn’t arrive we called, and waited on hold….. and waited on hold… and finally found they never placed the order with their supplier. No one let us know until we called. They were completely un-apologetic and only offered to refund the delivery charge, which was pretty odd since it was free delivery. They assured us the bed would be delivered within 2 weeks. And once again, 2 weeks later we contact them and they now say another 2 weeks. We told them we needed the bed ASAP as we are expecting a baby and no one though it necessary to call us to tell us it would be delayed again. No one has responded to email complaints, no manager has ever called back. All you end up doing is speaking to a South African call centre that could not care less; with apparently no senior staff at all located on the premise they can escalate to. The first time round they promised a voucher as an apology, and funnily enough, no sign of that either. Completely useless, avoid at all costs.

Appalling customer service, not a phone call to say delivery would not be here on day that I was told, when I phone them the "systems are down" and they will phone back but never do. Took a day off work for this bike to come for a birthday present. SO, SO disappointed. I'm not able to speak to a manager to explain what has happened. I have been on hold all morning again. Never again.

Where is my wine oh where oh where - Asda, sorry - I am going back to Tesco - you get what you pay for