AsdadirectReviews of direct.asda.com

Well. I'm shocked. Asda being such a large respected brand name, you would think they would invest in some decent quality customer service staff. Not so. I ordered a dolls house for my Daughter, and received a text message and email to say it would be delivered via Hermes on 16/09/2014. They couldn't give a time so I waited in all day from 7am - 7pm. All day I checked the hermes website for an update when suddenly at 3pm I checked it and it said "Courier to re-attempt". I checked Asda Direct to find the order status as "Delivered". Angry (as I KNOW no-one came) I called the Customer Services number on the email. When I explained, the representative just kept repeating what i had told him without actually offering any help. All he could tell me was that I would need to wait in the following day (again all day) as the courier will 'probably' deliver it then. When I explained that I had taken a day off work and couldn't possibly wait in for another full day, he said "theres nothing I can do about that". VERY HELPFUL! I asked if he could contact Hermes/the courier to check what was going on, as I know for a fact that no delivery was attempted. I can see my front door from the sitting room where I work, plus we have a noisy garden gate, and I received no card through the door. He said "OK, rem, can you confirm your address, and while I was doing that the line went dead. I had been hung up on. Im disgusted. Hermes are partly responsible I'm sure, but why do Asda give a Customer Services number to "contact with any queries about your order" when the person you get through to can't help??

Purchased an Xbox One for my gf and myself off them as they had a good deal with Destiny and the console for £329 - bargain! Unfortunately their chosen courier (DPD) seem to have trouble with things like doors and communication - resulting in two occasions where we were sat in waiting for delivery and tracking the parcel when suddenly an update would appear saying delivery was attempted but a card was left with us. Following complaints to both companies and them refusing to do anything, we decided to cancel the order and get a refund as we were fed up of the service received. We were informed the order was cancelled, but it took a further week for the refund to be process. Lo and behold when the refund arrived it was only for £290, £40 less than advertised. I have complained and am currently being told they'll look into it and get back to me in 3 days time. Refused to allow me to speak to a manager or make any effort to rectify the situation that day. Absolutely shocking service, I will never buy from again and they can bet I'm going to be chasing them from the money they have stolen off me. AVOID AT ALL COSTS.

Had two fans delivered, both had to be sent back as the quality wasn't very good. Delivery however was good and on the day booked.

we ordered our weekly shop and it arrived in the time slot, so far so good. however after putting all the shop away the driver handed over the list of substitutes and we found that the joint of beef was missing from our shop and no alternative was available. My husband was very angry about this as the main reason we time our shop in this way is that so all the necessities for our sunday lunch arrive on time and with no meat there is no sunday lunch. We then had to travel to a different supermarket to pick up a piece of meat defying the point of online shopping. What supermarket in this day and age has no meat-how does this happen. After a call from my husband we were offered some money off our next shop which softened the blow a little. some warning before the shopping arrived on our door would have been nice so that we could have changed the meat choice perhaps ourselves.

We're talking about Asda here, part of the largest retail company in the world, not some eBayer working out of their bedroom. First time and last time I will ever use this lamentable company. I ordered some wine around 12 days ago, it so far hasn't shown up and no communication with the company. Called the customer service number which takes you to their South African call center. Overseas call centers are an absolute no no in my experience (Talk Talk springs to mind) and this one proved the point. It took an age for them to even find my order and the tone was very much that it was my fault for not having a customer number. Who is the customer here? After around 10 minutes (and a change of representative) the problem was due to a "technical" issue and that is why my order hadn't been dispatched. But they have no idea when it will be, they don't seem to know anything. Really frustrating and dispiriting. In short poor communications, poor systems, poor customer service - in 2014. It was like going back to the start of the '90s. This is a multi billion $ company renowned for its customer service (at least it used to be). What genius management team (would love to know who makes the decision, Asda UK or Walmart) thought that saving a few quid by having their joyless, ignorant about the UK market and British people, unsympathetic, bordering on rude, dis-empowered customer service team 6000 miles away from their Head Office in their spiritual home of Leeds (which is home to the best Customer Service staff I have encountered - First Direct) was a good idea? And you're paid how much? I will NEVER use this company again, even if they do get my wine to me eventually. As for the £5 voucher they sent me for my next order, well I don't need to say where they can stick that. I don't think I'll even set foot in their supermarkets again if I can possible help it.

I've ordered lots of times (mainly clothing) from asdadirect.com. Always arrived on time, complete orders and easy pick up. It does get a bit confusing were returns go back to as they seem to change it - a lot! Overall, a very satisfied user!

Always delivered by a very friendly helpful driver. As I live in a rural area I use Asda home delivery to save time. Having good quality food delivered to your door, whats not to like! Never any problems with my order and if they do substitute an item its easy to return if you don't want it and the refund is pretty instant.

I got : 2 loafs of bread - 1 day to use milk 4 pint - 2 days to use Bacon - Brown and discussing Bananas - Black various frozen food- defrosted Gluten free meals - got substituted for irrelevant non gluten free meals 4 items on the list as "delivered"- Not delivered And what did asda do about it? NOTHING! emailed them 1 hour after delivery didn't get a reply until the following month saying "we use our date rotation to sell milk and other fresh produce to ensure there is no waste". so in other words go into the shop and look behind the front row of #ITEM# to find a quality product.