AsdadirectReviews of direct.asda.com

I ordered some dining room chairs for a dinner party I was hosting. Because it was on a specific day, I ordered in plenty of time (3 weeks ahead) – Asda stated that the chairs would be delivered a week later (I paid to pick a specific day), but nothing turned up. When I phoned customer services they said that the chairs had not been added to the day’s deliveries (for reasons they did not know!), and without an apology they rebooked for two days later, promising a refund of the elevated delivery charge I had paid. I took another half day off work, but the chairs still didn’t turn up. I then cancelled the order, promising never to use them again. They also refused to refund the carriage charge, the reasoning being I had never received the order !!!! – I haven’t the strength to argue the point any more. My advice – order whatever it is from someone else!

do not under any circumstances order from this company, you will be seriously disappointed! 5 TIMES I went to store to collect my item after receiving 2 emails to say it was ready to collect. Each time I was told it was not there and was in transit. Rang customer services for a refund to be told the accounts dept is now closed ( at 3.30pm in the afternoon???) and could they give me a call back tomorrow? Use this service at your peril and I would have given no stars if this was possible, never again!!! Susan Harrison

Worst service ever! Ordered items never arrived!! They say they delivered to neighbour by Yodel!!! Who are worst delivery company on roads in my opinion! Phoned call centre 3 seperate days promised to phone me back!!! Never did! Rang back escalated call centre manager told they would investigate 36 working hours!!! Still no answer and no goods. To add insult to injury they now sent me email asking me to review the goods. Very very unhappy customer

I don't have the time or the will to list all the things that went wrong when I ordered from Asda Direct, I can only plead with anyone thinking of doing so, PLEASE DON'T unless you want to experience : - missed deliveries, - being advised delivery has been made when it hasn't, - being advised you were out when delivery was attempted and a card left when it hadn't and you were in all day, - being sent a refund (for an incorrect amount !) for items being out of stock 2 days after you've already been told they are on their way. -Trying to communicate with their 'customer service' call centre in South Africa over a very faint line. - having part of your order (which was supposed to be signed for) left on your doorstep in the rain 2 days after you'd given up and cancelled it. - having to explain 4 times how much they needed to refund for items not received as they appear to be incapable of performing simple maths. - being advised by email two days after you thought you'd resolved everything that further items had been despatched. - getting no response to emails or written complaints. Even now they still have no idea what they have delivered and when. If you wanted to set up an organisation as an exemplar of bad service and incompetence you'd struggle to compete with Asda Direct

I ordered from the website which said the item was in stock and when I got my order confirmation it said they were out of stock, I called and they could not tell me when I would recieve the item. Finally I had confirmation it had been dispatched but a week later it had not arrived. I called and initially I was told I had to wait another 5 days but after persisting she called Hermes who had lost the item. Instead of Asda dispatching a replacement they insisted they could only refund and it was up to me to then go back on-line and re-order a replacement! I as told they could not dispatch another without payment, but I had paid for this item I had not received and the fact that the courier had lost it was neither here nor there to them, such bad customer service that I asked to speak to a manager and I was told she was not allowed to put anyone through to the managers but she took my details and someone would be in touch, that was two weeks ago!

I ordered a cream microwave they sent a turquoise one because they were out of stock of cream!! There wasn't even a turquoise one on their web site. Now I am struggling to get a refund, they are making it my problem. Without going into too deeply and getting my blood pressure up. Why should I have to wait 10 days for a refund?

My first experience of shopping with a home delivery from Asda was very disappointing with incorrect items delivered causing me considerable distress as I had just undergone major surgery rendering me unable to drive for a few weeks. However, despite having the wrong goods delivered after speaking with Asda representative and explaining how inconvenient the experience had been, the problem was remedied promptly and courteously. Had I not received such polite and expeditious actions I may well have decided to not use their service again, however, fair play to the rep who was very considerate and efficient. At the end of the day we can all make mistakes, these are merely an opportunity to demonstrate genuine customer care whicch Asda did on this occasion, thank you.

The worst company ever if you develop problems with your goods or order only a South African call centre will be able to NOT attempt to help you. Bad communication and the Scottish team you get through before you get diverted are rude and unhelpful. I paid next day delivery and was not even contacted when it didn't arrive, then i was told the TV was out of stock then I received the order 4 days later! Then the TV developed a fault....I was then told that they would take it to a warehouse analyse it etc....(At this stage I'm pulling my hair out) If i buy a new product from the shop and it develops a technical fault i take it back and get a new one! Now im being told I can only talk to someone in South Africa, and will be left without a TV for weeks...At this stage I don't even trust them to take the TV away as It seems I could end up with no TV and no REFUND! I swear I will never use Asda again..and as long as I live I will tell everyone I know...unprofessional! Im so livid!