AsdadirectReviews of direct.asda.com

The worst delivery service ever. 1 complete bag of shopping missing ? Reported it and was told I'd get a phone call back. I never RECIEVED a call and I had to ring 3 times costing me £6.29 in calls. When I got to speak to advisor I was told they could only give me £5 in compensation and they would NOT re deliver my items ??? Discusting service I will never ever use asda again

I ordered from ASDA over 3 weeks ago - still no delivery. I have written two emails to customer service and got no response, apart from automated ones. I called, but again nothing happened. The parcel is stuck at Yodel, a company well-known for its disastrous service. God knows, why ASDA uses them as their delivery company.

Order furniture on the 3/1/15, with promise date of 22/1/15, called 3 times before delivery (including day before) to make sure it would arrive and to book day from work. Was assured each time yes it would be here and to wait for email from suppliers. Cleared out old furniture (sold) - waited and didn't arrive. Called customer services - first it was its at the couriers waiting to be scanned in, this would be the 26/1/15, then told delay was at the manufacturers and would receive an email from supplier - non received to date, promised call on 28th - no call ! - called 3 times 29/1/15 - promised call back within 2 hours from manager - still waiting - even sent email to CEO - no response - just need to know when it will be delivered !!! - not too much to ask since they have had the money since the 3/1/15!

Ordered a bookcase and matching sideboard on 1.1.15... Delivery date given as being delivered by 22.1.15. Nothing heard so rung on 19.1.15 to be told they'll be here by 22nd and that courier would contact me to advise of time. Nothing heard again so rung on 21st to be told that they'll definitely be here on 22nd. Rung call centre on 23rd to be told that the sideboard is out of stock until end of feb now.. The bookcase however is in stock and will be delivered the following week... Again the courier will contact me to make arrangements. Nothing heard AGAIN so rung on 28th they said gets chase supplier and ring back.. No call all day.. Finally rung late on 29th to tell me the same thing as last Friday!!! Bookcase will be with me in a week but the sideboard is still end of Feb... The supplier will be contacting me to make arrangements. By now I don't believe a word any of the foreign call centre staff are telling me... We've paid £400+ for some furniture that I've no idea if I will ever see it! I've used asda before and would have recommended it but after this fiasco I'll be steering well clear!

DO NOT ORDER FROM ASDA DIRECT- bad customer services unable to give any information and then just make up a delivery date, took a day off work waiting for delivery which turns out had not even left the warehouse. They take your money the moment you place the order and then cant tell you when you will get the goods you have paid for, im not talking a few quid im talking hundreds of pounds for new furniture. They should be investigated as im sure there is a huge service failing on their part. Im still waiting for my delivery its been 5 weeks now. you've been warned !!

We needed some new bedroom furniture and were on a limited budget so we were delighted when we found the wardrobe we wanted, in Asda Direct's sale at a really good price. We thought it would be perfectly fine ordering from a well known company... little did we know how almost everything that could go wrong, would! Firstly we ordered the item on 2nd January. We weren't given a delivery date, only that it would be with us "by 2nd February". Fair enough I thought, no doubt they'll update us nearer the time. Nearly three weeks passed, when I eventually got an email saying my items had been dispatched, and to "click here" to track the order. On trying to track, no information was showing - the website still said that my items HADN'T left the warehouse. To clarify the situation, I rang Asda Direct, got through to their CS call centre in South Africa, and all that the lady on the end of the phone could tell me was that the item had "probably" been dispatched, but not to worry as the courier firm would call me 48 hours before delivery to arrange a date and time. Then last Wednesday I came home to find a card through the door, saying that my furniture had been left with my neighbour. No prior warning or notification of delivery, I'd have made sure I was in if I'd known it was coming. anyway, my husband took the weekend off work to get the kids' bedroom sorted, including disassembling the old wardrobe and putting this new one up. We got rid of the old wardrobe, and opened up the box of the new one, when it quickly became apparent they had only sent us HALF a wardrobe. There was no top, bottom, drawers, feet or fixings included, only the sides and doors. Quickly got on the phone to CS again but as they are in South Africa they didn't seem to grasp how upset or angry I was, and merely took my number and said someone would call me back - nobody did. They refused to give me any contact details for the supplier so I couldn't take it up myself. Rang again the next morning - same old story, someone will call you back - nobody did, after I waited all day Saturday and all day Sunday too. Got back on to them this morning (Monday) and finally got someone slightly helpful. he still wouldn't give me the details of the supplier but got on to them himself and *I think* arranged for a whole new wardrobe to be sent next week, but then again it could have just been the missing half, I couldn't really understand. All I do know is we wasted the entire weekend when we expected to be getting the kids' bedroom together, they are still living in a mess with clothes all over the floor, and it's going to be at least another week until this may or may not be sorted out. It's so frustrating, being unable to speak to anybody in the UK, being refused details of suppliers / courier companies, and being left hanging without knowing what's going on. I will never, ever use Asda Direct again for anything.

I am a regular asda on line shopper and I thought I would give click and collect a try rather than home delievey 7 items were just not available and 4 items were subs which was nothing like the original items that I ordered. Came home and after then going shopping for things that was not in my order I noticed that I had a whole bag of fresh items missing. I rang the customer services (based in Cape town ) and spoke or tried to speak English to a customer service rep ( this proved very hard ) Am a very unhappy customer and now will not be using asda again 😡

I bought a bed + headboard with asda direct thinking that th his was a secure bet. BUT I was so wrong. Item arrived but was the wrong colour bed but right colour headboard! - didn't think that it would be so hard to rectify this simple mistake. How wrong could I be. Phoned customer services and and couldn't understand the agents at all ( I now know why -south African call centre) they were rude sarcastic and just downright unhelpful ! Can't sort anything out at all. As a customer service manager myself I would sack all of them people that work there or at least train them from scratch. Waiting to hear if the manager actually does get back to me tomorrow with a speedy resolution. Don't seem to care that I have taken a days leave to accept delivery already and now have to take more time out to sort the collection to have the items collected to then decide where to go from there and who knows when this saga will end!!! Nothing is quick and simple like you would expect. Am seriously thinking about never using them again!!!!!!!!