AsdadirectReviews of direct.asda.com

I ordered a VAX Rapide carpet shampooer on Dec 8th 2014 and was told delivery would be 5 days. I rang after 7 days to find out where my cleaner was only to be told they would have to email the supplier to find out and would call me back. This was just the beginning of the saga, ASDA customer services is in South Africa and are not able to speak to the supplier or delivery company, I was delivered the wrong cleaner two weeks after my order, complained and eventually had to pick up what I was told would be the right product, only to discover yet another totally different cleaner had been sent to me. I am now getting a refund, this doesn't make up for the time and cost of hanging on a phone for ages and the fact I now have to go out and find the cleaner I want. I will not order from this unorganised company again.

Worst online experience. I have ordered everything online this year in an attempt to be more organised. All companies have delivered except Asda Direct. Paid extra for a delivery slot which was not honored. Second delivery arranged without receiving item. Two days wasted. Yodel have apparently delivered to a different address and Asda say they cannot do anything until the courier have replied to their email. Got cut off three times on the phone to Asda and have no confidence in their ability to provide a timely refund. My nephew is now not going to have his Christmas present until after Xmas/New Year. Very, very poor Asda. Never again.

After failure to deliver on promised day from courier company Asda use, then it was lost, then it was damaged and had been returned(?) several phone calls with both Asda and Yodel the mystery of the missing tv unit remains unsolved! To cut a long story short emails and conversations with Asda customer service has left me speechless! Apparently I need to reorder the item again online myself and go through the whole palava again! Asda promise to ring u back within 4 hours then some script reading person rings 48 hrs without actually being familiar with your complaint. Again u request escalation to supervisor and the process begins all over again. They have now apparently refunded my money and cannot send me a tv unit (even though its still in stock on the website). 4 days ago I was offered £15 goodwill which I said wasn't enough, this morning I was offered £4. And the girl today was tutting and sighing while i was telling her my complaint. So frustrated! Got a tv unit in Argos last night as I'm sick waiting for a resolution. DO NOT USE ASDA DIRECT!!!! Try Argos or Tesco, a lot less hassle! Janet Rankin Clarke Item ordered 2nd January

Terrible service. Order was processed by PayPal with no confirmation from Asda on delivery or with an Order received email. They couldn't find my order and offered no compensation. Waiting for my money to be returned and won't be using their service again.

Be aware their Click & Collect Service is worse than dealing with a street trader. Wrong sizes sent back. Collecting from stores who have less than zero manners, stores tell you one thing one day then different staff tell something else the next day. South Africa customer service can't understand English. Evoucher not shown on receipt of goods SA tell you it has been taken off just not shown just ring your bank...why should I ! Return your goods sealed we'll just swip the code. Then I'm told to rip open the bag. Then they refund me the money for the wrong goods and take off me again. I have no idea what goods I've bought what goods I have returned and if I'm being paid for my returns. They have not responded to my online complaint. ASDA never ever ever again. Nothing like Walmart their big professional brother I wonder what the CEO and directors would do if they really cared.

I recently order a couple of items online and only one turned up, according to Yodel this would come later on. I let a few days pass by and nothing so when I decided to Asda they informed me my item was never given to Yodel and they are out of stock of the product, so NOW that I contacted them they will refund me. Very disapointed I can't get the product I want and they did NOTHING to help or try to sort something out and even worst, shame on them for not letting me know the issue in advance and immediately provide refund, if I haven't called would they stayed quiet and kept my money? Seeing all this bad reviews of Asda Direct looks like they have no structure to manage stock, deliveries and not even provide a decent customer service. Don't sell online if you are not capable of doing so!!!

For the second time in succession goods received from Asda direct were found to be damaged upon receipt, the latest being a Russell Hobbs kettle. The invoice with the kettle quoted an 0800 number if there was any reason for complaint, we have now called this number 4 times, first I was asked to hold while I was redirected, after waiting approximately 10 mins they hung up. 3 further calls, not only was it a bad phone line (I could hardly hear what they were saying) and the accent was so bad I had problems in understanding what the operator was saying. I queried where they were based the reply SOUTH AFRICA. I was asked for an 8 digit order number which there wasn't, so after giving all relevant numbers on the invoice, the promise was that someone would call me back without fail Tuesday afternoon (30th). Needless to say here we are Wednesday afternoon and still no phone call. Why when the item was despatched from Manchester am I talking to a call centre thousands of miles away. The service provided by Asda Direct is a disgrace. The management at the company need to look at the complaints with regard to customer service in general, acknowledge that they have been incapable to put it politely in dealing with complaints. We will not be dealing with Asda in the future at any point. At the time of writing all we are left with is a damaged kettle.

Worst online experience. I have ordered everything online this year in an attempt to be more organised. All companies have delivered except Asda Direct. Paid extra for a delivery slot which was not honoured. Second delivery arranged without receiving item. Two days wasted. Yodel have apparently delivered to a different address and Asda say they cannot do anything until the courier have replied to their email – Yodel wont tell me who they have delivered the item to but have confirmed it wasn’t to my address. Got cut off three times on the phone to Asda and have no confidence in their ability to provide a timely refund. My nephew is now not going to have his Christmas present until after Xmas/New Year. Very, very poor Asda. Never again.