AsdadirectReviews of direct.asda.com

Placed on order choose a delivery day paid alittle extra all items in stock. Just recieved email only part of my order has been despatched if I wanted only part of the order I would of just ordered those items. I'm due to go on holiday so won't get the rest now in time. Seriously fed up with asda George there is always something going wrong with them. My returns never get refunded and my orders get sent seperately. Poor service.

Ordered a chest of drawers from asda direct, after what seems like the whole night I had finally put them together (instructions were awful) the next day my 6 year old daughter had very slighlty leaned on them and they had collapsed and split! Not only causing scratches to my daughter but the chest of drawers were unrepairable I had addressed this to asda but all they offered was a collection of the product, I had said this was okay but it had to be at a time that I was not working, they had refused to work around me(bearing in mind it was a fault of there unsturdy product) and basically said that if I did not have anyone at home to wait in for the collection then I would have to take a day off work (which would result in me loosing money) I do not have anyone able to sit and wait for them or I am not willing to take a day off work for something that is their fault, they should offer a refund or work around people especially as it is their faulty product sold, no help from customer service, I am now £50.00 down and stuck with a heap of junk that I no doubt will have to pay to get rid off!!

Recently bought a new bed from Asda and there was a part missing, a vital part, the slats that go under the mattress. Won't go into all the details but after emails and phone calls to very pleasant people, the problem was finally solved and we were given vouchers to compensate for our trouble so yes, in the end, a good service. Thank you.

I ordered a bouncing chair for my granddaughter and was expecting to collect it from my local store after 5pm the next day ,as it didn't arrive I contacted customer servive who told me there was a 24 hr delay , the next day still no chair. I emailed customer service several times and no reply so rang again and was told that the courier had sent my order back as I requested. I complained as this was not the case and was told someone would ring me back red my complaint. As nobody called me back I rang again and as told my order was lost . I have since emailed again to ask for email address of the managing director but no reply .WHAT A SURPRISE . To add insult to injury I have been asked to review a product I didn't receive . DONT USE THIS SERVICE IF YOU REALLY WANT SOMETHING CAUSE U WONT GET IT AND CUSTOMER SERVICE HAS GONE OUT OF THE WINDOW. Clearly judging by other reviews below I am just one in a long list of complainers

I ordered a Gas BBQ on the 24th April 2016. It was delivered in a damaged state. It took too long for them to collect the damaged goods basically because they do not offer convenient collection times even when they are at fault. They refuse to send out a replacement until they have the original item back into their warehouse. Collection was arranged for Monday 9th May but they failed to attend. They could not rearrange collection until Thursday the 12th May. It was collected on this occasion but as at the 17th May I have no idea when to expect a replacement despite contacting them by phone and email. They do not seem to care at all when something goes wrong. I will update this when/if this is resolved. Asda have now sent a replacement BBQ and it was delivered at a convenient time. So it took a while and communication was not great but they did at least get there in the end

I ordered a substantial quantity of garden furniture from Asda online. When the largest of my three sets was delivered the courier told me that it required a sack barrow to move but they couldn't fit one in so the rolled it from down my road to my back garden. Upon opening the item the table and one chair was damaged. I immediately rang asda who told me the items were out of stock . As I had purchased lots of items with another set due to arrive at a later date I asked if they could give me a price reduction as this would be the easiest solution to returning everything and I would try and get a repair done. For the damaged item of £500 they offered me £25 ! This was a pain enough trying to get them to understand why you wouldn't pay full price for a damaged item . My case is now bring dealt with my a so called operational manger but they have no authority to make decisions . They have sent a technician to look at the damage who has said it can't be repaired . In order for me to return everything they expect me to package the item back up! It's an 82kg item so how they expect this is beyond me when two grown men struggled to get the item in ! As for my delivery that was being sent at a later date I tried to cancel this . After being assured by Asda three times that the item had been cancelled I received numerous emails that it had been despatched and was due for delivery. The only way I've been able to cancel this is by cancelling via the courier directly but it could take upto 28 days to get back to the supplier ........ Which means over 28 days to get my refund !!! Avoid this Company at all costs, it's not worth the stress that comes with it !!!!

We ordered garden furniture online on the 3rd of May 2016. Received an email from Asda and the courier company confirming that delivery will be on the 9th of May 2016 between 9-11am. We took the day off on 9th of May 2016 only to find there was no delivery. At 12pm on the 9th of May 2016, we received a call from ArrowXL who are the delivery company apologising for the non-delivery due to some internal issues between Asda and themselves and asked as to when we would like to reschedule our delivery. We requested delivery for the 13th of May 2016 between 9am-11am. Once again, we had to take time off work. No delivery was made by ArrowXL. We have sent two emails and made several telephone calls to Asda Direct to ask for somebody to call and let us know what is happening with our order. We still have not received a call back or has anybody from Asda tried to respond to our emails or any of our telephone calls. Anybody thinking of purchasing furniture from Asda online, please refrain! It is not worth the hassle!!!! Asda Customer Service are useless, to put it politely! We want to cancel our order but that's another story entirely as we are unable to speak to anybody who can help us!! We are so disgusted with this company and will never be shopping with ASDA from this point forward. In the meantime, we have no idea where our furniture is??????????????

Poop..............