AsdadirectReviews of direct.asda.com

I ordered 2 sofas from George.com on the 1st October 2016. On the 24th October 2016 I received an email stating that my items had been fully dispatched. I had still heard nothing from the couriers by the 30th October 2016 so I phoned customer services and have basically been calling twice a week since. It wasn't until 17th November 2016 that they informed me that my order had been cancelled by the couriers as they had not received the items for delivery. I told them that I had been messed around enough and wanted a refund. It is now the 12th December 2016 and customer services are still telling me that the suppliers are still investigating but refuse to let me have the suppliers details so that I can contact them directly to find out what the delay in the refund is. Avoid using George as they appear to only be middle men for suppliers who they obviously have no control over and once your money is handed over it just disappears.

Bought 2 items from George.com: A costed £8, while B costed £25. Returned item B, got refund for item A. Called them on 4 separate occasions during a 2 week timespan, they said they have a huge backlog with the payments department and they'll get back to me. Hasn't happened so far.

I have ordered a chest drawer last week, once I noticed that the money had been taken from my bank account but no email confirmation had been sent, I tried to contact the customer service: I HAVE SEND MORE THEN 5 EMAILS AND CALLED 3 TIMES. Of course, I've never received a reply to my emails and the customer service keep saying they will call me back with more information about my order -that they CAN'T FIND ANYWHERE- and about the payment: BUT NO-ONE IS CALLING BACK AND THEY KEEP SAYING THAT I NEED TO WAIT FOR THEM TO CHECK THE ORDER AND THEN GET BACK TO ME, everytime I call back. The bank can't block the payment has it has been taken already and I will have to wait 2 weeks to start a fraud complaint and probably will never get the money back. DO NOT BUY FROM THEM, THEY'RE A FRAUD

Love shopping at asda direct. I always order Things to pick up in store usually takes 3 days dont think i have ever waited longer.

I ordered a play kitchen for my grandson on 18th September I was made aware at the time that I would be informed when the item left the warehouse. On 11th October I received an email to inform me my full order had left the warehouse and given a tracking number for Yodel. My problems then started. Tracking number said yodel didn't have the item Asda said they had been told it would be delivered between 25-27th October Again I waited (silly me) several emails later and with the last one being sent to Asda George customer services on 30th October with a standard reply of we will get back to you in 48hours I waited AGAIN. I decided to check Yodel who had kept saying they didn't have the parcel now they say it was delivered?? Who to because it wasn't me. So I finally telephoned Asda AGAIN today 2nd November and spoke to a person who although tried to be re assuring obviously didn't know what to suggest so she cancelled the order and said she had re ordered and would give me my delivery refund back. AGAIN I WAIT. WHY WHY WHY do such large companies choose to use companies like Yodel who are obviously unconcerned about customers, lie and are totally useless. this is not the first time I`ve been frustrated with deliveries not arriving supposedly delivered by Yodel.

Purchased online 11/10/2016 at George.com a double duvet and a single duvet which amouted to £36.95 including postage.Estimated delivery 17/10/2016 . These never arrived because Hermes complained the delivery was too bulky and they returned the order back to Asda i was informed this by a dedicated george customer service person in a Philippines call centre . So i received a refund on the 18/10/2016 and i re-ordered the same duvets amounting to £36.95. Delivery was promised to me by philippines call centre that i would receive these 20/10/2016. Well sadly they did not arrive . I have contacted the dedicated George.com team in the philippines and they keep telling me Hermes have a problem with delivering my bulky duvet items . So come on Asda tell me what i can do here.

I ordered an item via AsdaDirect on 5 Oct 2016. It was expected to arrive with me on or before 11th Oct. It did not. I tracked it online on 13th to see that it had been 'delivered' by their preferred service, Yodel. It hadn't. I called Asda. Eventually, I spoke with the Customer Services in India, who contacted Yodel. They said that they did not have a driver to cover my area and that it would be delivered the following day. It wasn't. I again tracked the parcel on line on 15th Oct to see that I had 'refused it at the door' on the 13th and that within 2 mins of that it had been returned to the sender. I called AsdaDirect and requested a refund. ASDA, will you ever get a grip of Yodel who prefer lies, lies and more lies as their explanation? This item was for a wedding present today (15th Oct) and your inability to deliver the service you offer has now left me in a difficult situation. Your service, and that of your delivery firm, is disgraceful. I will not seek to use you again and will not recommend you to any other person. I feel that you will not address these issues until people actually stop buying from you. Sincerely, Helen Batchelor

I ordered two table lamps from George, admittedly I was reluctant as I haven't ordered anything from them before. My order arrived on time, but when I opened the (damaged) box, they had sent me completely the wrong item and I was saddled with a free standing lamp. When I asked for them to resend ASAP, they told me the item is now out of stock and they are not sure when it will be back in the warehouse. To add insult to injury, I'd taken a day off to wait in for several packages and have had to now book another day to wait for them to collect the incorrect order as they don't offer weekend collection. Stay away people, the low prices you pay don't make up for the terrible service I received.