AsdadirectReviews of direct.asda.com

Ordered a garden chair set including table, sofas and foot stool. Arrived within good time however damage to foot stool. Immediately rang to explain and informed they would come and collect the item and order a replacement which would be sent out in 2 days. After waiting two weeks without a replacement a second telephone call was made where they explained they had received the faulty item but were awaiting paperwork. After waiting just over a month I called again where I was informed that no replacement had been ordered! No apology was given and although a lovely garden set left disappointed by being incomplete!

I would just avoid ASDA direct, even if you pay a little more to purchase elsewhere. I purchased an item for next day delivery as it was needed urgently, before I went on holiday, only to have a faulty item delivered next day. Was completely misinformed by staff in the customer service team @ ASDA direct about what my options were at that point, which led to me not getting a replacement or refund, I'm still £50 down, with a faulty item. After my most recent complaint I was told by the staff member that her manager said she was okay not to offer me any help, after checking, I completely despair. In store they conveniently say they cannot help with ASDA direct issues and direct you to the phone line, which also won't help in my case. I will pay more next time to avoid this amount of inconvenience, I really would recommend just purchasing elsewhere, this even put a dampener on my holiday, which was a particularly special one. I won't be shopping at any form of ASDA after this.

Ordered 14 items to be delivered - clothes for my holiday. Only 4 items turned up, despite receiving dispatch emails for all and having paid extra for a named delivery day. Have contacted ASDA "customer service" department numerous times (even whilst I was on holiday, because they left my bank account empty!) only to be fobbed off and given incorrect info each time. The latest was that refund has been processed and I'd receive it in my PayPal account in 3-5 days. Order was placed on 4th Sept. 22 days later and still no refund or missing items (not that I need them now as had to go elsewhere) have materialised. Having read the reviews it seems this behaviour is commonplace. There is a name for companies that take monies for items they cannot deliver and do not provide refunds...

WHY DID I BOTHER!!! DONT WASTE YOUR TIME!!! Well what can I say. I thought I would have to go a long way to find someone worse than tesco but I managed it and they proved me so wrong. Last night I took up one of asdas many offers displayed on their website. The offer was for 4 toilet rolls by andrex for 20p. I placed the maximum amount in the basket that I could and then went on to shop for some more goods to takeit over the delivery threshold. Today I got the delivery... Guess what the toilet rolls had run out.... But wait that isnt a problem because in the terms and conditions it states that they will replace the out of stock item with one of equal or higher quality and value... NO NO NO... The item in question was struck off the order and the delivery driver turned up without it. I was slightly annoyed at this but even more annoyed by the fact that the driver thought this was fine and expected me to accept just half the order... He was swiftly despatched back to the store with my goods and I thought that was the end of that... NO NO NO. On checking my bank after the delivery I find that the money for all the goods has already left my account even though asda states that the money will only be applied for once the delivery is made. Now I dont expect to get my shopping for free but I also dont expect to be charged for items that have not even been picked... So then I ring asda store to sort out the apparent issue. I get put through to one of the store managers who was randomly picked as the home delivery manager was sat at home watching corrie. That manager didnt understand the problem as they stated that they had literally thousands of the item we wanted... Finally I ring the freephone number on the delivery note. Good job it was free as it connects to capetown in south africa. They were as helpfull as the worms in my garden. To sum up I feel that I have been conned and wasted my time totally. I shall go to aldi tomorrow and do a proper shop. DONT WASTE YOUR TIME ON THESE CON MERCHANTS!!! ITS REALLY NOT WORTH IT!!!

I ordered two garden chairs and matching table on line via asda direct. The order was delivered minus one of the cushions. I rang their customer service helpline to be told that they couldnt send out the missing cushion and instead i would have to repack the entire set and have it collected. They would then assess it and an undisclosed time later send out a new set. I explained i was on niteshift and had already waited up once for it to be delivered and didnt relish the idea of now re packing it again, waiting up for it to be collected and then waiting up another day for a new set to be delivered!!! All for a singular missing cushion!! The lady refused to let me speak to a manager and was extremely unhelpful. I ended up asking for a refund. Buyers beware!!!

I tried to place an order for something you can't buy in the shop (comes to £14.95), more than I would have paid for a similar item, but I needed the container it came in for continuous use. I tried to complete checkout and it would't allow delivery to main store (this was allowed previously). Now they block all orders below £25. I tried to discuss this and attempted to make a complaint over the phone. I got put through to an overseas call centre and they just came out with excuse after excuse of why you can't place an order and return the item that took it over the £25 back immediately - this would be allowable under Distance Selling Regulations for items not wanted within 7 days. After getting messed around so much I ended up putting the phone down - I will not be using the asda site for any further purchases.

With a large garden party coming up and my 10 year old “Old faithful “Beefmaster charcoal BBQ being too small to cope, I thought I would retire Old faithful and get one of those new swanky gas BBQ’s. After doing my research, I came up with a short list which the Uniflame Sear 6 came top. Sold only from Asda Direct!!!!. (If only I had researched ASDA Direct on trustpilot) The price £399.00 plus delivery. It got 5 stars from the UK customers and the Independent recommended it also. I bit the bullet went on line. Good it was still in stock, so I ordered one and paid an extra £14.95 for a named day delivery. The 4st July. I got a confirmation email back saying “Thanks for placing your order. The next time you'll hear from us will be when your order has left our warehouse and is on its way to you.” Delivery Option: Saturday 4th July Named Day Service The carrier will contact you up to 48hrs before your chosen delivery date, to advise an estimated 4hr window for delivery. I retired Old Faithful and sent it to pastures new. I went out and bought the gas ready for the first go at the swanky Uniflame BBQ, sat back and waited and waited and waited for some communication from ASDA. Had I gone deaf? No Were the phones still working? Yes Was my email working? Yes. Was anyone alive at ASDA direct? Unknown Still no communication. The delivery day came. I stayed in waiting for the delivery eager to put together the BBQ and test it out and see if it was as good as the reviews. At about 11.00am I had started to have had enough of this waiting so I rung the 0800 number for what ASDA call The ASDA Customer Services Team. HA HA HA He is how it went Operator "Can I help you". Me "Yes I have ordered a BBQ from you order number is xxxxx. Can you tell me roughly what time it will be delivered?" Operator went silent. Then said "it had not left the warehouse". Me (feeling a bit confused at this answer) "I am sorry but it is supposed to being delivered today and that is what I have paid for". Operator “We are out of stock of them”. Me (nearly speechless at this reply) “This is totally unacceptable your web site showed them available and I even paid for a named delivery day. Asda have entered into a contact with me” ( I know there will be some small print on the terms and conditions ASDA could use to slither out of their moral obligation). Operator then offers to refund the delivery charge!!!!!!! (For what delivery?) I ask "when they will be in stock again". I still want the BBQ Operator answers straight away “3 to 5 days”. I say "what day will I then get my delivery". Operator went away came back and did not know a date. More than 3 weeks later the web site still shows them out of stock.So much for the 3 to 5 days The operator then offers me a refund, and to add insult tells me I can order it again when it comes back into stock. I refuse the refund. I still want the BBQ on my existing order. I then get offered a £10.00 E voucher. I refuse this also. (Why would I want to use ASDA direct every again.) I then gave them 24 hours to tell me when I would receive my BBQ. I never got this answer Had I gone deaf? No Were the phones still working? Yes Was my email working? Yes. Was anyone alive at ASDA direct? YES but don’t care about the customer. 10 days later my account is credited with the £413.95 I paid. “Without my permission.” Conclusions Asda Direct Web site is not fit for purpose. It should not accept orders when they don’t have stock. Asda supply chain may be not fit for purpose. They should know when products are due and inform customer services or it could be the sales team just don’t care to inform customers. Asda Customer team is not fit for purpose. They don’t inform customers of supply issues and wait till they have an irate customer to deal with. Asda think they are so big they can take customers for granted. Asda I have been a loyal customer to you for over 25 years and spent tens of thousands in your stores. But never again I would not spend a penny with you ever again either in store or on line. Just after this I bought a product from Tesco Direct. It arrived when they said. In 48 hours. I had 2 emails and a phone call on the delivery date. Asda your Slogan is wrong Shopping with us just got easier. It should say. Not shopping with us makes you shopping easier Later update 2 weeks later. Got my BBQ now not from Asda but from a good company Hamilton gas Delivered when they said they would. Some good news from Asda the price has come down the bad news they still don't have it stock and have never had it in stock since my order. Asda Whats this all about? Reduction in price on something you cant sell why knock it down to 99p

The way ASDA direct online service works is utterly inconvenient. I ordered an item around £100 from ASDA direct and chose the time slot to pick the item next day. ASDA direct blocks the funds in my bank account not knowing whether the item is available in the store chosen. Next day morning, I found that the store doesn't have the item and hence they cancelled the order. Then ASDA direct does not release the funds in the bank account for a long time (6 days to 10 working days). If I need to release the funds sooner, ASDA direct asked me to call the bank and get the authorization number and a fax number and pass back to them which they will then send to the bank. I decided I will never use ASDA direct service. I have used Tesco direct for ordering items many times and I had never had a problem. In fact, Tesco delivers the item to the chosen store to be collected the next day. I will continue to use Tesco but avoid ASDA direct at all costs.