AsdadirectReviews of direct.asda.com

This is the second time that I have used Asda Direct for my online shopping order...I should have learnt my lesson the first time! 3 items were substituted....Instant coffee was substituted by ground coffee (so I would have to purchase a peculator in order to use it!) A black eyeliner was replaced by a brown lip liner! I also had an item missing completely from the order! Last time I ordered it was the same tale that there were several missing items and poorly substituted products....back to Ocado who are exceptionally organised. Poor poor service...never again.

I ordered a compact cot from asda direct as my little girl had out grown her mosses basket. We had the delivery date and sold her basket and stand on the same day. The cot arrived and I set about putting it together, I noticed that the wooden bars of each side had large sharpe gouges in them and jagged edges. I panicked that we had now got nothing for my baby to sleep in. I realised that the sharpe parts were below the first stage of the cot and would become an issue when the bed was lowered. I contacted asda immediately to try and resolve the issue. They said that they would collect the cot but it would take 10 to 14 days to send a replacement. So my child would be left with nothing to sleep on. After numerous phone calls saying that was not satisfactory they came back and said we can replace in 5 days. NO NO NO. This is not good enough asda. I tried to contact the manufacturer but surprise surprise it appears they no longer operate as a company. After much disappointment on the phone again, we are going to purchase a new cot and get a refund. No offer of any compensation either just to stick the boot in. If you like poor quality items and even worse customer service then asda direct has this in abundance.

AVOID AVOID AVOID. Seriously 1star is too much. I ordered 4 pieces of furniture 8 weeks ago with an agreed delivery of 8th January 2015. They tried to deliver it on 6th and 16th December and damaged half the order in transit. I was forced to reorder it so now have two separate orders because they won't add it to my original order, despite being their mistake. They don't deliver on the agreed date and to make it even more confusing use two delivery companies. They damage it in transit again and do the same on the 9th and didn't even tell me, I found it out for myself by ringing the delivery company why my order had not arrived. I have been offered £10 compensation for the stress caused and still haven't managed to get the order after reordering now a total of four times. Rang the company everyday numerous times for two weeks requesting a managers callback which they advised would be in 2 hours. It's now the 17th and a manager still hasn't called and I have not received my order. I've cancelled it now. They might be cheap (which makes people order) but they cause so many problems and all contact centres are in South America with agents being uneducated and quite frankly stupid. The advisors are just rude and the whole service is shocking. I'm unsure how they manage to keep trading. I will never use them again all people AVOID AVOID AVOID!!!!

So you order multiple item which show as being in stock. You checkout and low & behold you get an email confirming part of your order is available. It drives me nuts!!!! If I wanted just a part I'd have ordered just a part.. I ordered 12 items & 5 have been dispatched from there warehouse. This company seriously needs to get. its act together.

I bought some boots online, for click and collect which were supposed to arrive to the store after 5pm. This was a week ago, I have been on the phone to the customer service people 3 times. I have also sent 3 emails. I am absolutely horrified that I am having to re-order something that was their fault never arrived. I also had to wait for a refund and an e-voucher as the boots were on sale when I ordered them. Speaking to a customer service advisor today he said in a reassuring tone, "don't worry your e-voucher will be there by the end of the week," END OF THE WEEK? excuse me? I have never been so angry in my life. Completely horrifying that they can get away with this after offering to provide this seeming convenient service. I think not. I would just re-order the boots at full price and use the e-voucher for something else but I am loathed to ever use this service again. Been treated horrifically and it's sad to see I am not the only one.

I ordered from the Asda website for the first time on Saturday evening but now I wish I hadn't bothered. I purchased a few small kitchen appliances (A kettle, etc) and was told my order would arrive by Wednesday. It is now late Thursday night and still no sign of my order arriving- infact after checking the status of my order online I see it has yet to be despatched. So it'll likely be mid next week by the time it comes.... I should have just gone to the nearest store and bought them in person. Silly me!

I bought a top last week admittedly it was only £4 after being reduced but have only washed it once in a brand new washing machine and the top now already has a hole at the front I can't get to leave a 'poor' rating on the George site as it doesn't like my low star rating. Very disappointed but glad I didn't buy the top at the full price!

I ordered a pan set on line reduced from £40 to £25 on 29/09, I had a email on 02/10 to say it had left the warehouse. When I hadn't heard anything by 04/10 I rang their helpline twice where I was told that they would contact the store (click & collect) and someone would call me back, no one rang me back that day. I then rang again the next day and this time someone rang me back and told me my item was being delivered to the store that day (05/10) and would be available for me to collect. I went the following day (06/10) and my order number wouldn't work on the click and collect screen so I went to customer services in store who got the click and collect advisor to come and see me, it took the guy 10 minutes to locate my order on the system and he then went to try and find it in the warehouse, he came back 20 minutes later only to tell me it wasn't there it must be lost and he issued me a refund there and then. I then decided to check in store if they had the pan set I'd ordered and they did so I bought it direct from the store, where I might add it was £5 cheaper than the online price. I obviously sent in a complaint about this experience and had a phone call a few days later apologizing etc. offering me a evoucher for £3 and I was told that the online prices are different from in store as the online items come direct from the manufacturer and in store items come from the warehouse. So if you can get to a Asda store to buy then I advise you do as you will find out it is a lot cheaper than buying online. I will never be buying from their website again after this experience and finding out that information.