DICK'S Sporting GoodsReviews of dickssportinggoods.com

I had ordered my other half his Christmas present since November 27. When I checked when his order should be arriving, it said 12/21 by the end of the day. I still don’t see it in my mailbox. I have tracked my package everyday and it has been in Bloomington, Ca since the beginning of December! Everytime I talk online to a representative about my problem, they tell me the same thing “it will be arriving on 12/21” or saying I need to call the service line and they could help me. But everytime I try to call the service line, it’s always telling me it’s temporarily unavailable! You know what, if my package is just going to stay in Bloomington, Ca I want my refund!!!! Never have I ever had a bad experience like this before.

I ordered 2 hydro flasks on Thanksgiving Day. FedEx lost my first package. They sent a 2nd package with one-day shipping on 12-10-19. 10 days later, I still do not have it. FedEx has updated tracking in 3 days. I was on hold for 63 mins today with customer service. They said they were putting me one-child to check something and hung up on me. After 63mins, I expected a call back because they have 2 phone numbers on file for me. Nope! Did an o line chat instead and they refused to let me pick up in the store instead of delivery that is probably lost again. Wont have gift by Christmas now.

I first want to provide some context around my experience and my loyal repeated business. I have 2 sons that play sports and I go to DCK'S Sporting Goods for convenience more than anything else since I can walk to their store from my home. I have gone to them (in person or online) religiously more than 6 years. I have never been impressed with the service or products but I also never had a major issue with them until now. On November 18th (over a month ago) I placed an order for Christmas gifts for my sons, which included multiple baseball gear items, exceeding $300. I received all the items in the allotted shipping time. These were shipped to my parents' home so the kids wouldn't be able to see what I had got them since they were Christmas gifts. After a few days I visit my parents and check all of the items. There were scuff marks on a helmet and it looked as though it had been worn for a while. After a few days I chatted with a rep online and explained the situation. The rep informed me that I would receive a replacement helmet within 48 hours. I not only allowed 48 hours but an entire week, and no item was received. I chatted with a 2nd online rep, and she informed me that there was a "technical error" which impacted the replacement order so she would process this order for me. I've been around customer service experiences enough to know that is code language for "I am covering up for the prior rep's incompetence". Anyway, I was assured that I would receive the shipment within 24 hours, yes 24 hours. So the 24 hours came and gone with no change. So now I am beyond frustrated, but I still allow a few extra days to see if it comes in but it never does. At this point in my opinion it is necessary to call, so I do so. The rep seemed to understand all that has happened and informed me that the prior rep misunderstood the timeframe of the express delivery (another bs excuse) and further advised me that the delivery will definitely occur by end of day on Dec 17th. I talked to this person on the 15th, so again I allow them an extra 2 days beyond the 17th, and still no product received. So I called them again, this morning 12/19/19, and after going through 5 rounds of verification I inform them of this issue I have been having since before Thanksgiving. This rep (the 4th one) tells me what I have heard before, that the prior rep did not push the order through entirely but now they have resolved the issue and the item will arrive by tomorrow at the end of the day. I am giving my sons their Christmas gifts tonight, so now I will have to let one of my sons see that he got a helmet that has been worn already, but don't worry there is another supposedly coming in tomorrow after a month of lies. I don't know if I'll ever receive the replacement item and at this point I don't care but I do know that this experience solidified my decision to never go to Dck's for any product again. You not only lie to a customer repeatedly but you casually play with a person's order at Christmas time when kids are involved. I now hate this company and everything about it and if I have to spend the rest of my life writing reviews in multiple outlets I will do so. There was no reason or justification to be treated like this, especially to a customer that spends approximately $500 annually at this business. I also want to bring up that I have received a bat through a previous online order where the bat had scuff marks similar to the helmet. I didn't think much of it at the time because I just figured my son will put scuff marks on it after he hits with it the first time. Now it's occurring to me that their online inventory is probably items that have been returned or defective. So everyone beware of online ordering through them. I really hope you think twice about using this company though.

I ordered something for pickup and then decided to get it somewhere else. The guy said you have to wait four days until it's canceled and hung up on me. So I tried chat same thing. And I tried chat again I got a fairly nice guy and he said he can't cancel it have to wait till it's not picked up that was a week ago.... what company makes you wait once you cancel it... and it's been much longer than 4 days. If I Had a Brain in my head I would have gone to Bass Pro. It annoys me when you get this screwed right before Christmas. It's so easy to be rude over the phone because apparently these people are not held accountable. I will never go back here and I told him that that I will recommend it to anybody that can hear me don't there. They dont care. I'm just one person that couldn't care less. And now it gets to cost me because I had to stop payment. They said they didn't charge me because I haven't picked it up yet. Oh really well the money disappeared out of my account in 3 seconds.

I do not understand why you all uphold sizable contracts with companies who steal from you and your customers time and time again. I recently sat through three hours of screen watching...tossing&turning hoping to get those yeezys for my son. And I finally got them. You all shipped them off and lo and behold, fedex claimed they “dropped it on the porch/doorstop” when this address was a place of business on a Main Street. So you mean to tell me this incompetent imbecile dropped a package off in front of a set of glass doors with papers taped to it saying “bring packages inside”? This is ridiculous. I’m so disappointed and dissatisfied In which this situation has been handled. You all couldn’t even accommodate me on the next release. I’m actually scared for you all to ship it because you all clearly don’t learn the lesson at hand...stop using fedex. This is ridiculous. Ruined Christmas for my child. Unbelievable.

I tried to order 2 mtn bikes for my kids for Christmas. DicksSporting was offering some discounts but for some reason they were not being applied while I was ordering online, so I decided to call cust service. The lady said she was able to give me the discounts and then took my cc information to place the order for me. She said that I should receive a confirmation email within the hour. I never received it, so I called Dickssporting goods back, when I finally got in touch with someone they said that it appears that nothing was ordered. I checked my bank account and I could see that they placed an authorization hold for $535.96 on 12-12-19. I told them this and they would only say it could take 3-5 business days to process. I never got an email for confirmation, I spoke to at least 5 different people. I called again last night 12-16 and the lady said the best thing to do would be to re-order, this would cancel the original order and release the auth hold they have on the $$ in the bank. She assured me that it would work, so I gave her all my info and placed the order. Here I am the following day still in the same boat but now with over $1K being held because of an authorization hold put on the money Dickssporting. Still no order showing up. Trying to speak to a manager is impossible, I do not see a number or an email for them. And none of the cust service reps know how to remove the auth hold on my money. I would advise staying away from the website...now I am trying to check the status one more time just for giggles and the tracking order page is blank...also I've been on hold with them now for 21 minutes @1.34 PM

Great customer service when I called, a little disappointed with shipping time but overall a good experience.

AFTER BEING ON HOLD FOR AN HOUR THE "MANAGER" SAID THAT SHE COULDN'T FIX MY PROBLEM. I THOUGHT THAT'S WHAT MANAGERS DID? POOR SERVICE, GOOD LUCK