DICK'S Sporting GoodsReviews of dickssportinggoods.com

zero stars is more accurate. I recently tried to order a weight bench on line for curbside pickup. The site said there were none within a 100 miles and would not let me order. I called the local store.They had three physically in stock but said the computer had to update and it had to come from corporate and they would notify them. I called customer service. They said it "usually" takes 24 to 48 hrs after the store notifies them but they could not do it themselves. They do not have a direct line to corporate headquarters and have no ability to correct this in a more expeditious manner. They do not know how, when ,where, or who is involved in the computer "updates". When I asked how am I supposed to know when this happens they didn't know. I called a number for their corporate headquarters and some guy told me to go to a Lowe's store and call him back. When I questioned this idea he got very rude and hung up on me. It's amazing these people are still in business. When you have a 71 percent one star rating somebody needs to get their feet off their desk and straighten this place out. Meantime shop elsewhere or lower your standards.

Made an after hours other with “Dics Sporting Goods” online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled. The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice. I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, I’m in the medical field, if I treated people like this I would not have a job.

Their web site is a joke. After modifying items in my cart, my discount code couldn’t be applied and I also couldn’t reload their web on my phone site after exiting. IT and e-commerce team should be held accountable for lost revenue. I orders $800 in times from amazon instead. Total joke! Waste of time!!

Horrible experience ,horrible customer service, horrible management skills, this review goes out to the Roseville location you guys suck d!ck!!!. And the management needs to get down from his throne , and replaced with somebody who knows how to run a f+cking store and their employees are rude,uneducated b**thes that can't even get you a f+ching fitting room without their pissy as attitudes. You guys can get absolutely any item that they sell at D!cks can get it at Amazon even for a better price . I don't know who runs D!cks online system but, it took me to receive my item about 2 weeks,it was nearly impossible to reach their customer service. so yeah fatootles D!ckersons! It was not nice doing business with yall. 🖕

Horrible customer service. I ordered sunglasses from a location in California, 2 hours from my house on the 8th. It shipped from that location, was sent across the country to Geogia, then to me in Las Vegas. Almost 2 week delivery for a 2 hour drive. I will never buy from DCKs again.

Don't do it, just don't. I thought it would be a good idea to save a few bucks and order from instead of Amazon - spoiler, TERRIBLE IDEA! Nobody can tell me where my package is. I have received notification that it is on the truck and out for delivery the past 4 days already. Their chat system is a joke, constantly disconnected, and their phone system is a 1-hour wait. I rather order with Amazon who are at least upfront with their delays and are in constant communications with you regarding the status of your package, then sit around and wait for them to get their ish together.

Horrible company! I will never purchase anything from them again. I purchased a jacket from them only to receive an email 3 days later saying that my purchase was cancelled due to not being in stock anymore. Highly disappointing for my first time using this company. They should have a more accurate stocking system, I've never had this issue with any other company. I'll stick to REI in the future.

Do not order!! I ordered a pair of tennis shoes from this company and when they got here they were worn, creased, and dirty. The box was a plain white box with “Air Force 1” written in marker on it and a sticker saying they were from the returns. They ship anything out without looking at it. I also worked there for a while and had multiple people come in with the same problem.