DICK'S Sporting GoodsReviews of dickssportinggoods.com

Unfortunately, I had a small but very irritating experience in D'S Sporting Goods today. Very briefly, a customer purchased a long gun. While closing the deal the sales associate asked him if he wanted the box. The customer said that he didn't want it. I asked if I might have it. The customer (very kindly - thanks) said that I could have the box. For some reason, the associate said that he would have to ask the manager if I could have the box that the customer just gave me. I thought this most peculiar; however, I stood by waiting for the manager's response since I thought it was some sort of misunderstanding by the sales associate. Much to my surprise, the response was that I could not have the box. I couldn't help but ask what the reasons for this decision were. I was told that there was information on the box about the firearm. (I am still wondering what that had to do with the situation. ) I offered to cut off all labels from the box. I, then, requested the associate to ask the manager if I could have the box ( I was certain that this would appease whatever concern a manager would have about a cardboard box given to me by a customer.) Foolish me. The manager, Clinton Watkins (?), told the associate that I couldn't have the box that was going to be thrown away and that was given to me by the customer. What a weird experience! The customer was offered the box; he declined but said that I could have it. At that point in time, I thought the box was mine since the customer gave it to me in the presence of the associate. I feel I should explain why I wanted the box since to some readers it may seem trivial. I occasionally buy older long guns and ship them (through FFL when appropriate ) to gun shops for refurbishing and/or repair. Long gun shipping boxes are a bit hard to come by (most gun buyers keep them) so when I saw the opportunity to get a box, I asked for it. I remain baffled by the decision and more than a bit irritated.

If I could do no stars I would, I placed a order on May 7th wanted to cancel so I tried to reach someone but wasn't successful. Went through the online to cancel my order, this is now about a week after I placed the order, website keeps saying being prepared not that had been shipped out, and according to policy as long as the product hasn't been ship than cancellation would be possible. I email customer service and they tell me that they can't cancel my order because it's already been shipped.Totally not true, I just got an email confirming my product was just shipped on may 21st and was supposed to be here today May 22nd but to my surprise it won't be here until the 27th a whole twenty days after my initial request. I will never order from the site nor will I ever recommend anything about this store to family or friends. This has been the worse experience ever and I still don't have my product and still don't have my money back, but as soon as it is delivered I will be in the store to return and get my money.

I ordered shorts as its getting hot during the shelter in place order. They arrived in three separate orders, and took about a week and a half to all get to me. The Nike shorts I ordered were thin and I returned those via FedEx with a free return label. The quality is Nike's issue, and not the store. We'll see about how my return is processed.

I recently order a winter coat(I know it’s spring but they’re was a sale). My order was supposed to come a week ago.My order never came.Then I had to message the company a couple of times.Until,yesterday they’re was an associate who reshipped my item at no cost and no shipping cost😆🤗Also,the item arrived the next day 🤗What incredibly service:)

Just received my order from their Calia by Carrie Underwood line. The clothing is awesome! I ordered two pair of running socks in the mix, which turned out to each come in a packet of two pair. So, bonus! My order was correct and prompt. No complaints. This company supports a lot of our local school Fundraisers and is a great company to do business with!

Terrible experience with the online purchase and customer service. I purchased a Nike Grade School Star Runner 2 Running Shoes online due to the Shelter-in-place order. It did not arrive despite I got an email showed it was delivered on 4/17/2020. I called twice on 4/24/2020 and first time, I waited for 45 min. No answered from any. I had to hang up the phone for other work. Called again that afternoon and waited for another 56 min to connect with a customer representative. After working with me, she stated that she would request another delivery for me and I should be able to receive the item on 5/11/2020. However, when I asked, there was no confirmation number for the call NOR did I have any tracking number for that order. I NEVER received any email confirmation after that call. As you can imagine the result, I NEVER received that NIKE shoes. On 5/15/2020 I called again. The first customer service representative just rude. Not sure if she still want this job. Every statement I reported, she yelled back. TOLD me that according to her record, and her tracking from Fedex, it was delivered. Then I said I am done with the call. I asked for a refund. She answered, "EXCUSE ME! Let me finish my questions. Do you mind if we file a report to find out what is going on with this delivery? I said, "NO, I am asking for a refund now." "EXCUSE ME." She said, ARE YOU OK? I need to put you on hold. YOU ARE HAVING A MOMENT. No, the phone was disconnected. I called back immediately. Someone answered the phone within 10 min. This was the true customer service I got. Her name is Sharon. I told her I called three times already and have been very disappointing. As a full-time working mother, I don't have time for this BS. She reviewed the problem and gave me an incident number following by a new order number. I thank her for her dedication to do her job. I also complained to her "Isn't this something very fundamental in the system for customer services by providing an confirmation number for the call with a statement for what the problem was about?" I just off the phone with her about 10 min ago. At this time, I still don't have a follow-up email to confirm although I do have the incident number. According to our call, she placed an order with the loss item report. I will be waiting for the result in a few days. I want to write the review to the public to share my experience. More than happy to provide the follow-up in a few days. Update on 05/18/2020 I was able to receive the item I purchased after calling the customer services. Thank you, Sharon! She was the one truly devoted her time and her effort to help out. I am very thankful.

First time I buy from D ICK’S Sporting Goods and it will be the LAST. I bought my son a trampoline and I only received the frame. It’s missing EVERYTHING. I’ve been calling them since yesterday and today I was finally able to speak with a representative who didn’t know anything and said she was going to forward the information to management. Now I have to wait until next week for them to call me back with an answer. Avoid buying from them.

I always have a GREAT experience with ordering online or in store at Richards Sporting Goods (it wouldnt let me post the actual name) I've always been happy with everything I've purchased from them.