DICK'S Sporting GoodsReviews of dickssportinggoods.com

I received a gift of 3 dozen golf balls that are priced at $44.99 a dozen. Being these weren’t the balls I usually play I read the company return policy and they will take them back without receipt for lowest selling price. I figured I would go and exchange them for the balls I usually play. When I got to the store and they scanned the balls and said the best they could give was $9.99 a dozen. I asked them to provide the date when they sold Taylormade TP5 golf balls for $9.99 A dozen and they couldn’t give me an answer. For those who know nothing about TP5 golf balls, they would never be $9.99 a dozen. A sleeve of 3 cost $12.00 all day. This company is about ripping consumers off. DO NOT SUPPORT THIS UNETHICAL COMPANY!

They removed my review once on Dic k's Sporting goods site I placed an online order. The order went to a store about 3 hours away. When I finally got them they were used. Grass, dirt, and most of all wear. The logo was even worn off one insole. The shoes had already taken the shape of whomever's clods had graced the inside. Not only was I shocked to see that a STORE had given someone a refund or replacement for these obviously worn shoes, but the level of incompetence at the store level to ship them to a new customer is beyond anything retraining could fix. I contacted support chat and since these were Guaranteed to be delivered by Father's Day (Today) the agent assured me they would be overnighted to me and for me to send these back. Checking FedEX today they do not appear to be overnighted as the estimated delivery date is 6/30/20. NINE days from today. What had happened to this company? Do they even care? I am well aware this review was to be for the cleats, however I care as much as Dic k's does, so since I can't review something I don't have, I'll just post my experience.

I COULD ONLY USE PENIS BECAUSE THE ACTUAL NAME IS CONSIDERED FOUL LANGUAGE LOL..... The customer service was bad at the East Hanover New Jersey store and Garden City LI/NY. My main issues are they never answer the phone. If its your lucky day and they do answer and transfer u. You will be transferred to the abyss of lost unanswered disconnected calls. Now in there defense when I finally got a corporate customer service rep that cared... she took care of it by contacting the store Mgr. Who returned my call pretty fast. That Mgr. Jim and Sean did a pretty good job to fix a manufacturer defect that the Garden City NY penis store let me drive from NJ to pick up (a defective bicycle). So I have amended my earlier review and u only get three stars because I was also ignored at the NJ store when I brought the bike to be fixed (I had a time out and cooled down LOL)... Just an honest customer.

Freaking Pissed!! Ordered a pair of sneakers for my husband for Father's Day. Before I ordered it said I would receive it on the 18th..so I was hapoy that I would get it before Father's Day. The 18th passed and NOTHING. I called them and they told me that I won't receive it till the 25th! WTH?! Why did they lie?? For guaranteed money? Now my husband won't have his gift on the day he was supposed to all thanks to THEM!!! (DIDN'T EVEN LET ME WRITE THEIR NAME LOL, SMFH) NEVER EVER ORDERING FROM THEM!

Terrible customer service. Web site designed to take you in circles if you try and complain about online order. It's been shipped 8 days ago and supposedly given to post office. So fed up with this company. Never again will order from them. Company will fold soon you watch. Terrible leadership.

UPDATE: After no help from customer service, I was finally able to get my money back. Had to report them to PayPal and within a couple days my money was refunded. Placed an order of 4 items on 5/29/20 with all items said to be delivered 6/4/20 (reasonable). All items were individually shipped (weird, but ok), and all were received by 6/8/20 except 1. Just so happened to be the one item I needed by 6/8. I did not want the package to be delivered while out of town and possibly get stolen/damaged outside for 2 weeks. After phone calls to customer service and Fedex I learned that Fedex kept pushing back delivery date. X's customer service was terrible and would not cancel the delivery. I managed to get Fedex to return the item to the shipper, and now X's says i "may" get a refund sometime in 90+ days. Save yourself the hassle and order from somewhere else. X= the name of the company, since it's apparently considered "inappropriate language".

I placed an order online at 9pm and canceled 7am the next morning but at 1pm the order was shipped. Called and customer service was the worst ever. First one hung up on me. 2nd one told me they will have someone call me but no one did. The 2nd person even told me she will email the transcript of our call since she claims that I will be refunded the full amount including shipping. Never emailed. Finally the store opened and I returned the item only to find out shipping is not refundable. Never again will I shop at DSG. Their true to their name but worse. No sense of customer service. What goes around comes around.

Worst online delivery service and customer care. Please don't order anything online. I placed an online order for delivery yesterday night. Canceled the order literally within 20 minutes. 15 hours have gone by and no updates on the cancellation request yet. I have reached out to the customer representatives 2 times this morning and they just mentioned that my cancellation request is being processed. In the meantime, the order status changed from 'processing' to 'preparing for shipping'. The customer rep says if it's shipped, I could return it and I would later be reimbursed for the same. That's pathetic! Why would you ship an order that was canceled within 20 mins of placing it and the customer has been actively trying to reach out to customer care to expedite the cancellation process? Waste of everybody's time and resources. Then I would have to return it and wait for the refund for another couple of weeks. I read several similar reviews online. People canceled the items and still those were shipped. They received an email 3-4 days later mentioning that the order could not be canceled. What century are we living in?