DICK'S Sporting GoodsReviews of dickssportinggoods.com

Always been one of my fav. places to buy tennis gear, prices are OK but compared to tennis-warehouse it is a bit more expensive.

A couple weeks ago I purchase a kayak and paddle online. During checkout, it said nothing about a shipping fee only that all orders over $49 ship free. I placed the order and on my order confirmation I saw a $150 shipping fee. Shocked, I immediately got on chat. I asked the rep if this was an error, and if so if they could correct it, or if that was in fact correct I wanted to cancel my order immediately. To emphasize, this was minutes after I placed my order so there would have been no issue with cancelling it. The rep, who had broken english said that it was suppose to be free shipping and confirmed my total when I ask him to (to make sure there was no confusion). He said I would be refunded in 24 to 48 hours. 48 hours passed and I went online to chat with another Rep. This rep also confirmed that I was suppose to get free shipping and said I need to wait 5-7 days for it to process. I waited 7 days. There was still no refund on my card, so I yet again hopped on chat to ask where my refund was. This rep said that I was not going to get a refund because it was a "large item". Extremely disappointed at this point I explained that I was told I would get free shipping and referenced my chat conversations. The rep said that nothing was submitted to whomever would review if they would grant me free shipping. This rep finally processed the "issue" that they needed, and I yet again needed to wait for a response. Still frustrated, I hopped on a phone call because I had no faith that anyone was going to actually help me through Chat. I talked with a very nice lady who said it looked like my issue was processed and that it was going to be reviewed. She also said she definitely thought I should be getting free shipping and did not need to worry. She also said she would call me Monday 11/30 to confirm that everything was taken care of. I received an email from customer service 11/26 telling me that they cannot grant me free shipping because it is a "large item" I responded back but I have not heard anything. It is the afternoon on 11/30. I have not received a follow up email, Nor a phone call with the Rep I talked with on 11/25. My kayak is suppose to deliver to me tomorrow. At this point i'm just completely stuck. They will not refund my shipping and even if I packed up the kayak and returned it to a store, which is such as waste of time, nor do I have a way to get it to the store (hence why I wanted it delivered in the first place) They would not refund the shipping anyways. This is so fraudulent. They do not tell customers that you are charging them shipping, then immediately after the order was placed, instead of just telling me at that time the shipping was correct and giving me the opportunity to cancel i'm now stuck with a $150 shipping fee for a $200 kayak. _________________ Update on 12/3/20 I've changed my rating to my 0 to 2 stars. To my surprise today I saw a credit for my shipping fee on my credit card. I never got a email response back from a rep nor a phone call. But I am happy to see that I am not out my shipping. This was still very frustrating and i'm hesitant to shop for anything large again. But at least they did fix it in the end.

Does Dick's website ever work properly? I attempted to make a purchase in May 2020 and had all kinds of issues and finally after numerous calls and chats I was able to make a purchase... flash forward to August 2020... same darned thing! Now, guess what??? It is November 2020 and once again, or should I say still, their website won't accept payment for any of my credit cards or even Paypal. Nope, not my issue with credit cards and this is the only store who are screwed up like this and I'm a heavy internet purchaser! Sad.

placed an order for a jersey 10/20/20 and it was supposed to ship on 11/20/2020. Today's date 11/30/2020, still no tracking number on status of order and when I called customer service, I was repeatedly placed on hold for management to pick up but never did. Still, I have no information on my order which was placed over a month ago.

Amazing,,,came into D's sporting goods for a pair of Air Jordan's for my daughter, one "sales" person with 15 customers, done away with all sales people at at katy tx location, set up a bar code reader to retrieve the shoes you choose...out of stock on 3 different shoes...gave up frustrated and left store. Much better experience at academy. Ended up dropping $550 @ Academy with a lot of courtesy from salespeople. Inevitably internet will accelerate commoditization of everything including athletic shoes. Brick a mortar Dick stores will be going away without salespeople as an incentive to shop in store.

Dick’s site locked up after I got items in cart but before I could pay when site came back up discount gone told nothing they could do

Bought a youth bike at the Thousand Oaks location. Called beforehand and was assured of a 25% Black Friday discount on all bikes and my child should come in to be fitted for the bike. When arrived at store were helped by teenagers who knew nothing about bicycles. Lots of rolling eyes and sighs. Unprofessional. After asking multiple times I found that contrary to the teens, the discount did in fact apply to bikes. Paperwork was a mess. Kept us in store during COVID for over 2 hours. Price on bike was just ok. Will not be shopping at Dick’s ever again.

So disappointed with Dick Sporting good store went to buy a north face jacket for my son and it said 299 on sale for 192.97 Black Friday sale on the website and when I put it in my cart the price never changed so I called they said no that couldn’t see the jacket on sale because they were sold out amazing done with dick Sporting good store won’t order from them again👎🏻