DICK'S Sporting GoodsReviews of dickssportinggoods.com

Happy with the selection in-store, but the customer service was terrible (actually non-existent). I was in-store on a day and time when they were not busy, but NO ONE spoke to me, greeted me, asked if I needed help -- and this was my first time in their HUGE store, so for once I actually did need help finding things. When sent a survey, I detailed all this information and now months later there has been absolutely no follow-up email or anything. Very disappointing.

I purchased a GT Aggressor Pro online for assembly and pickup at the Tacoma store. Instructions said I would need to show my ID and online receipt upon arrival for proof of purchase. However when I went to pick it up, I wasn't asked for anything. Not even my full name. Anyone with the knowledge of my last name and bike pickup could have walked out with my purchase. I was dropped off at the store because I was planning on riding the bike home. That did not work out. The moment I got in the parking lot and started to ride the bike, right away I noticed something was not right with it. The wheels were rubbing really bad and the front tire almost completely fell off!! I went back into store and had the guy fix it. Again I tried to ride home but it was very hard to get the bike to go its full momentum. I had to go back into the store again for fixings. By the end of my 4 TRIPS into the store, I had to get both tires realigned, properly tightened front tire, both tires spokes trued, and rear derailleur adjusted. Later I found out it was the same guy that assembled it. In my opinion, when you pay $600 for a bike it should be in perfect condition. When I asked about returning the bike or exchanging it for a different one I was told no because it was already assembled I could not return it. If a bike is not properly assembled or a came with a bent rim you should not have to be stuck with it and not get a return or exchange because they already had it assembled. I've had nothing but problems with that bike since day one. I sent a few email message letters to corporate explaining the situation. I got a confirmation email from them saying they had my email and they will review it and get back to me within 5 to 7 business days I waited a month I message again waited another month message again they never once contacted me ever. That was my 1st and last experience with Dick's sporting goods I will never shop there again. Terrible product and terrible customer service at both the store and corporate

Per say I have nothing to actually get Dick's sporting goods they've done me very well every time I go there and help me with all my needs now the location that I'm talking about is in Missouri but they like to throw away returned items and cut them and slice them to where either they could easily been donated or they could have been sold at even more discounted rate and I believe the store could have made money but instead of that they cut and destroy these products and the only reason why I know this is because I pull them out the dumpster on a regular basis every day brand new shoes shorts pants that I sew and put back together then re donate back into the St Louis community try talking to a general manager about this and he said that I was out of my league and they hope that I enjoyed digging through their trash

I have ordered a pair of new balance soccer cleats (Furon v6 Pro) - size 8, online from Dick's Sports Website. I received size 8.5 (the delivery was delayed by 1 day). These cleats were on sale when I placed the order. At the same time similar cleats were also on similar sale (in terms of $ value) at other stores (e.g., Hibbett, Academy Sports, etc.). After spending over an hour and half and 3 agents, I did not get satisfactory resolution. The right size was out of stock, so they could not re-send me the right size. I requested them to do something, so that when the right size is in stock again they can exchange the wrong size. But the agents said, they do not have a clear idea when the restocking would take place (as per the agent, could take longer than 90 days) - and I won't be able to do the exchange since their policy is 90 days. I also asked them if they could offer me similar cleats (Furon v6+ Pro, which on their website has the exact same price tag as Furon v6 Pro but, not currently on sale) - I was declined. I asked the 3rd agent to connect me to her manager and she said I cannot speak with someone beyond her, as per Dick's Sports' policy since she was a supervisor. I was given an email and a phone number so that I can make a complaint. I am going to make a complaint and see if this gets resolved (though I have very low expectation). So, I lost an opportunity to get a good pair of cleats at a good price from them or their competitor because they messed up the size. I lost over an hour and half of my time because they messed up with the size.

How is this company still in business my last 5-6 orders were canceled due no inventory will this company please just go out of business

Love this store. I always leave feeling motivated to work out more!

Really bad experience with cancellation. I bought a jacket online, and I tried to cancel less than two hours later. They refused claiming a strict no cancellation period after 30 minutes, and that the jacket is being "prepared to ship", but the estimated delivery date is 15 days from now, and there is no determined carrier, which is something that doesn't work for me. Their only solution was to wait for two weeks and then return in store an item that probably won't be accepted at their store. Its a very backwards policy that will drive online customers away, even the most heavy spending ones.

Customer Service Rep: CHAQ at the North Valley Phoenix Store (Sell Store 00365). Norterra I needed assistance with a clothing item. Chaq went beyond the call the duty in helping me. Dick's Supporting Goods should be very proud of the wonderful service Chaq gave to me. Thank you, Chaq! Sincerely, J. M. Gil