Adelia
First time ordering on this website I…
First time ordering on this website I made an order of $80 for very important items that I needed for Art School I only got an order confirmation not a tracking number every time I try clicking on the tracking number it led to my orders which said there were no orders after not receiving it a about a week after I was supposed to, I called up the company and they very unapologetically they told me that it had gone all the way to California by mistake I said what could you do for me so they said they'll try to reship it for me with rush. but they also told me that something was out of stock which I never got an email about. If i hadn't called, once again i wouldn't have known and not had the item on time. I had to practically beg for some sort of coupon to make up for this terrible delay and lack of communication. the woman was stiff and Unapologetic I still don't know if I'm going to get my package on time I still haven't gotten any emails confirming my conversation. I had to wait a long time for customer service. The woman was stiff and unhelpful and made me feel like it was my problem.
Response from Blick Art Materials, LLCFeb 16, 2026
Thank you for your review and feedback. We are sorry that your experience with us was not ideal. This appears to be a problem with our shipping partner and it is something out of the ordinary for them. We see that you were compensated for your issue and that your reship was processed and arrived quickly after you reached out. What you've noted regarding your interaction with our agent will be forwarded onto our customer service group so that they can review and address this for future customer interactions. We look forward to your continued business!



