Blick Art Materials, LLCReviews of dickblick.com

Long story involving my son spending a few days in New York and being tasked with visiting Dickblick and picking up some supplies not available in UK. Even with a list with website obtained product codes it was a wasted trip. Very little help from staff - one item asked for turned out to be completely wrong, two were said not to be stocked and price of main items - Nupastels - were almost twice that quoted on website. An initial email prior to visit asking for location was ignored as was a follow up email expressing my disappointment. It would seem poor customer service is a common complaint. A shame as I was about to put aside my reservations about high shipping charges and delivery times estimated in weeks not days.

I tried to order a digital drawing tablet from them a couple weeks ago, and I used PayPal. The order took forever to go through because they would not accept my payment. So the order was pending for almost a week, then I had to contact customer care because I saw the item had went out of stock after I ordered it. They informed me that they would be sending the order soon with a tracking number, the problem is they took so much time accepting my order, and did not look to see on their own site if it was still in stock. So I basically had to go almost a month with them holding my funds, and then returning it to me. They eventually apologized and gave me a 10 dollar coupon, but they wasted so much time when they simply could have accepted my payment sooner, or looked on their site to see it was out of stock and just declined.

If you are an artist, don't look any further, this website has it all - best art supplies at the best discounts! Recommended!