Blick Art Materials, LLCReviews of dickblick.com

Prompt, reliable. Materials very well packaged.

I order online which is simple and user friendly. Additionally the order was received quickly. Thanks! PS There is a HUGE artist community out here in Palm Springs and Coachella Valley in general should you be looking to expand your brick and mortar stores to more locations!

The prices are very good.

First time ordering supplies from Blick online. Shipping was costly considering the items I ordered were quite small and the shipping took longer than originally projected, with no revised date of arrival, which was very disappointing - FedEx was used for shipping instead of USPS. Other than that, all items were well packaged and arrived intact. Not sure I’ll order again after this experience.

This is the best online art supply store I've found (and I've shopped more than a few of them). Terrific selection, great prices, and the packaging is always perfectly done so nothing is damaged in shipping. My go-to place for my hobby!

They used to be five stars but they've been shipping my pencils ink and other goods in a poor manner. It looks like they threw them into the box then crammed paper in along with the invoice. I had crushed yarn cones, broken pencils bent paper etc. They also take forever to ship. I made an order including an ink on hold for a restock and they took over a week to send it out. They make a tracking number within a day usually but wont send things out for a ridiculous amount of time. I understand a couple of days. I emailed the company and they were very dismissive. I recommend if able, shop at another store with better shipping and customer service. Edit 1/10/2026 Yes, replacement was offered from my orders. But unfortunately the goods were either needed or someone's gift so returning them for undamaged goods wasn't a good option. The box was not damaged in shipping. If it was I wouldn't be so unimpressed. As for the back ordered item.(I did not message Blick until the item was relisted back on site as in stock and even then had given it about a week) When asked about it I was not told that they had yet to receive the item as it said it was back in stock on their site and the email "Thank you for contacting Blick art materials. I am sorry for the delay in response. Your itemname ink is in stock and currently being processed at the warehouse. It should ship out soon and we will email you the tracking number when it does. Please let us know if you have any questions or if we can be of further assistance. Thank you," Which okay, fine I let it go. I didn't plan to buy anything else from them at this point and haven't. I'll be avoiding them unless I can only obtain an item through them. I honestly would hate to see what the expected shipping window is if this has been it.

They listed the sizing incorrectly on their brushes causing me to purchase 2 of the same sizes that were listed as different sizes. They sent me a "replacement" brush that was, again, incorrect. Then they told me it was a manufacturer issue and I could pick a different brush. Then they told me, actually with that brand those two sizes were the same thing so I was the one who made the mistake and ordered 2 of the same thing and they wouldn't be helping me further. No, I ordered what I thought was 2 different sizes because they were listed as 2 different sizes with one of those sizes being placed as several sizes larger. I wouldn't have ordered 2 of the same brush if they had them listed correctly. They act as though me keeping the incorrect "replacement" brush makes it all okay, but it doesn't. I don't need 3 of the same size brushes, I needed a larger size, I'd happily return them if I were sent a prepaid label so I could get my money back and purchase the correct size, but I was not given that option. After this, they changed their sizing on their website so they know full well the mistake was on their end and it was their size chart that was wrong. It was not my mistake, it was theirs. I had to get my credit card involved to force a refund and I won't be purchasing from them again. Initially I was happy with their customer service response, but their lack of accountability leaves MUCH to be desired. In response to the reply: Blick completely fails to understand the problem. Still. The more I speak with this company the angrier I get at their inability to take any accountability. You were selling a product you don't have and you cannot send me that is identical to another product under a separate name and advertised as a different product with a different size. If you were not selling 1 identical product under 2 sizes, I wouldn't have purchased 2. But that's fine, I'll just continue with my chargeback. I will not continue to explain this problem to people who can't understand why it's a problem to sell a product they don't even have under a different name to an identical product.

I've used Blick for years and have always been please with their quality and customer support. Problems with deliveries are quickly fixed, without even needing proof of error or waiting for returns to take place. The selection of art materials is also extremely wide and priced competitively.