Blick Art Materials, LLCReviews of dickblick.com

I spoke three times with customer service and never received an email confirmation of my order. The fourth time I spoke to a customer service representative who did send me an email finally, but when I clicked on the email it just opened up to Blick supplies. it doesn't tell me about my order. when I hit track and the tracking number it just says it was purchased. it doesn't say it was shipped or when I'm going to receive it. they give you absolutely no information about an order, in fact one customer service representative was very snarky.. saying quote unquote, if you didn't receive an email then how do you know your order number? and I told her that I took a screenshot of it. very nasty and condescending and I haven't received my supplies yet. I believe they're coming Tuesday but I have no idea because nobody told me. I never received any confirmation about it

Was not happy my order delivery with usps in high temp Calif now, Blick agreed to refund 100%, would try to have FedEx to prevent any heat alteration to paint in future, despite statements that it does not alter. Response prompt and fair

I order one of item is two brushes made in Spain. One is fine and another one no cap and lose, so I got replaced brush but hair bent. They kept asking I have to fix it by myself (???)

Not all of the materials required for my college course were in stock. That itself was not a problem, but the hold put on my credit card was. With the two remaining items unfulfilled, the initial 97.00 was kept and my card charged a second time for the portion of the order that was shipped, +/- 80.00. The first charge stayed in place until I was forced to cancel the remaining items. I spoke to customer service about this at both my card company and Blick, and was given the runaround from each. Once the order was cancelled, the problem was resolved quickly and the held dollars were available to me again. I will never order art supplies through Blick again.

Sunday, I visited the Omaha store and was looking for a canvas and was not finding the size I was looking for. When I asked for help in finding an alternate size I was told "Art is a very personal thing". OK, I get it but are there optional canvas sizes that could meet my need? We are talking an art supply to create art not art. When I tried to explain why I was looking for help and that I had driven al long way, the cashier evidently didn't like my tone of voice and became defensive and I was told by her that I shouldn't talk to her that way (what way?) and I should leave. I had a purchase I had bought the previous day with me and I didn't think would work for me, so I said I soon as I got the credit I would leave the store. I was then told by the cashier that the staff was just minimum wage earners paid to cash out customers and had no knowledge of art or art supplies. (salesperson 71700). She handled my return expediently and I left. Unfortunately, given my treatment, I doubt I will ever return to the store and its going to be tough to continue to refer other people there. I had been to this store several times before and was able to get assistance and had referred others there. Unfortunately, one bad experience takes away three good experiences.

I recently Purchased 3 frames and two of them have blemishes in the finish. Item #:18846-8012 Blick Simplon Frame, 3-1/4”- 8” x 10” x ½”, The espresso-colored paint was stuck to the corner protectors. When the stuck-on cardboard was taken off the frame, the paint was damaged underneath. Item #:18846-8112 Blick Simplon Frame 3-1/4”-8” x 10” x ½”, the Antique Bronze Paint was chipped and came with gold paint on the chips like someone tried to repair it. I bought these frames for a plein air festival where someone will be paying a large price and will not want an imperfect frame. I just emailed Blick. There will be an update once I hear from them. Update! I just received my 2 replacement frames, and one is damaged Blick Simplon Frame, 3-1/4”- 8” x 10” x ½”, in Espresso. It seems that the espresso paint is sticking to the cardboard corner protectors. I cannot accept this. I really don't have any more time to mess with this. I am very disappointed.

I'll use Blick again but not because I'm happy. If I could Blick to do some things differently, it would be to package things better, stop using Fedex since they are the ones who seem to literally throw stuff on their box corners out of the trucks, check the quality of the goods before they are packaged. Credentials: I'm a professional artist who paints full time for a living and sells around 70K worth of art a year. (I'm a former tenured professor of art and art history.) I by all my supplies through Blick but, I still am annoyed by them. I feel about Blick the way the I feel about Amazon, they don't care about how you feel: provide poor customer service but they have the monopoly. I order almost all my supplies from Blick, canvas panels, stretched canvas, Winsor Newton paints, brushes, the whole shebang. I have ordered the same products and amounts from other sites and the prices are comparable but often the quality, delivery time, and customer service are worse. So Blick is able to beat grade "C" companies with a "B-" although at times I've had an "A" level experience too. I always expect things to arrive damaged or poorly packed. How things are shipped sucks, and often things are damaged. Paint tubes are poorly packed and busted open or cut by the other items in the boxes and corners of canvas panels are sometimes damaged, and stretched canvas is often loose due to poor warehouse conditions or poor packing, but Blick always replaces them if you get in touch. For example, I just got a shipment of 18x18x1.5 inch stretched canvases and the boxes were really messed up (the canvases were okay to use just loose or dented) easily fixed, I have had to spray canvas retentioner on every canvas to tighten them back up. I've actually got in touch with the owners by figuring out their emails and they have offered me coupons and discounts.

Ordered online and package arrived in a timely manner, but I was very unhappy and disappointed over the Raphael Kolinsky watercolor brush which had a bar code sticker around the handle, and the glue is absolutely impossible to remove. So now my fine expensive brush has a very sticky adhesive handle and is very unpleasant to hold. I would return it if I lived in the United States, but since I am overseas that's not a possibility.