Dick Blick Art Materials has served artists with discount art supplies since 1911. Blick is well known for our enormous selection, dependable savings, and fine customer service on thousands of in-stock art supplies.
Blick Art Materials, LLC (dickblick.com) has 291 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
Blick Art Materials, dickblick.com
Website
dickblick.com
Category
Art & Handicraft
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hey, I bought something online, but my experience was really bad. At first, I thought it was a fraud because I didn't receive a confirmation number after my purchase. Then I tried to cancel, but it wasn't possible — the charge goes through immediately, even before the website shows the order. The only thing that works properly is charging you. And even if you pay extra for faster shipping, the package still arrives incomplete.
Response from Blick Art Materials, LLCSep 11, 2026
Thanks for your review! We're sorry that you had a less than ideal experience.
As was noted to you by our customer service agents, the email you provided was changed by you which would explain the lack of notification. However that was rectified by our agents.
We do not show that you chose to have any expedited options added to your shipping choice. Your shipping was standard. It was also communicated to you that your order was shipped separately to ensure your product arrived to you in the best condition possible.
VC
Valued C.
Extremely Rude customer service
Paid for 2 day expedited delivery $24, package not scheduled until 6 days later. Unable to pick up package earlier from FedEx. No reply from blick to email. Extremely rude person with a southern accent kept repeating all the days they don't deliver on. She refused to refund the expedited delivery charge. She sighed and hung up on me. No "how can we do to help?". No "well sorry about that". She did say "Don't ever call fed ex" I plan to return all the items back to them (Do they even give refunds?) I simply cannot support Blick anymore.
Response from Blick Art Materials, LLCSep 11, 2026
Thanks for your review! Your order was placed on Thursday, September 3rd. Shipping days are business days, not weekends. Using 2-Day shipping, the arrival day would have been Labor Day, a federal holiday, which means your order was delivered, as expected, on the next business day which was Tuesday.
We were also able to review the interaction that you had. It appears that our agent accidentally disconnected her call from you while transferring to a lead who could provide further assistance. We are sorry for the misunderstanding. She did reach out to her lead to explain the situation. We also see that you had a further interaction with our customer service group and were provided with a coupon as compensation for your inconvenience.
If you are intent on returning your items, please reach out to our customer service group before doing so. They will be able to provide further information and assistance. We appreciate your business and apologize for any misunderstanding that has occurred.
MB
Maegan B.
Bad customer service
When I tried to order from Blick all of my coupons worked. It was a blessing I had them because I was ordering lots of supplies I needed, the order went through but then like a day later customer service said all the coupons can’t be applied. So the total went up and they asked if I still wanted to and I asked if they can apply the coupons as a one time exception because this was my first time using the website and I didn’t know, all I knew was that it applied. They did not want to do the one time exception and so I had to cancel the order as it would have been way higher than what I was supposed to pay. Overall my first experience was not the best and I will order art supplies from other places.
Response from Blick Art Materials, LLCJun 15, 2026
Thank you for your feedback! It's understandable that your experience was frustrating.
We reviewed your February 2026 interaction with our customer service department in which they explained the terms and conditions of coupon usage. These are noted in each of the emails when the coupon codes are sent. In the end, our customer service group was able to apply two of the six coupons that were entered.
Once the order was reviewed and it was discovered that multiple coupons were not valid, our customer service group applied the coupons that could be used and reached out to notify you of the situation.
We appreciate your frustration with the situation and will submit your concerns to our web team for review. We hope that you will give us another opportunity for your business in the future.
SI
Secret I.
Cheap Products Don't Make Up for the Slow Shipping and Crappy Customer Service
I bought from Blick for years in person, online, and from their catalog. They used to be a nice company with great customer service, but they now have automatons working for them. They won't stand behind their products, refused to replace a defective, small-ticket product, and they fudge their reviews in the following ways: 1. refuse to post negative reviews of products, 2. consolidate reviews for different/wrong/even other manufacturers of products to boost ratings. It's really dishonest, and I no longer buy from them (after decades of buying from them)... There are some smaller retailers still online like DaVinci, Mister ARt, Art Supply Warehouse that also need business and treat customers better. Also, I buy from Jackson's in the UK. The shipping is doable (Blick isn't cheap), and orders arrive at about the same time because Blick is now so slow to ship (this wasn't always the case). In fact, when I tried to get some watercolor tubes today from Jackson's (in the UK), it was cheaper to ship than it was from Blick (yes, with international shipping). Blick has just gone downhill. Maybe the grownups retired. Cheap prices aren't everything, and some customers are willing to pay a bit more for good service and to be treated with respect.
Follow-up after reading Blick's response to my review--since Blick wanted to 'splain me about reviews. There was nothing offensive in anything you didn't post. And it happened many times. When you are picking and choosing, you are stacking the reviews and that is deception. Also, I am a writer, so reviews submitted, while not masterpieces, were concise, honest, and insightful.
If consolidating reviews was a glitch, why did you refuse to respond to my query about it (months ago)? This is another example of how you have changed. \
Lastly, when you demand receipts from purchases from dead people, I think anyone would find you unreasonable, not to mention, insensitive, but I am not sure you are not using AI for customer service now, as it was pretty clear there was nothing human on the receiving end of my query.
Response from Blick Art Materials, LLCMay 27, 2026
Thank you for sharing your feedback with us. We’d like to clarify a few points so we can provide transparent and accurate information.
Regarding the product you attempted to return, verifying the purchase allows us to provide proper feedback to our vendors and ensure that similar issues don’t affect other customers. It also helps us determine the age of the product, as many art materials have a limited shelf life that could contribute to the issue you experienced. Since the product could not be verified in this way, per your accounting of the situation, we are unable to accept the return.
Our product information group is unique opportunity that Blick offers over other companies. They are available if you are ever experiencing an issue with a product. This includes not only questions about quality but also about proper usage or techniques. If a quality issue is recognized, they can work with our customer service group to facilitate the next steps. We encourage you to contact them for any future product questions or concerns.
Product reviews must meet certain terms and conditions, and we evaluate reviews against those. In some cases, the reviews provided do meet the terms and conditions and are not published. If a valid review is submitted, positive or negative, we will publish it. Our product information group reviews these negative reviews and often provides feedback to address the concerns expressed in the review.
Lastly, the review consolidation issue you noted on our website was a known technical issue. We worked with our service providers to resolve it, and it has now been corrected. The misplacement of reviews across unrelated product pages was strictly a technical issue, not the result of any other intent.
We value your previous business and appreciate you taking the time to share your experience. Our goal is always to provide excellent products and service, and we’re committed to making every interaction a positive one. We look forward to the opportunity to better serve you in the future.
BP
Brenda P.
Avoid Blick
LoI used to think this was a top notch art supply company. Our school district orders from them. Recently, I ordered canvas stretchers with 2 cross pieces. In the description, it states they send a set of w brackets and keys for each cross pieces. I did not receive them. I contacted customer service, they mailed ONE SET OF BRACKETS AND ONE KEY. I give up. Ordered a set of brackets from Amazon.Thus is my last order from Blick. I'll find some more reliable, truthful company.
In response to your reply, Blick: WHEN I REPORTED THIS TO CUSTOMER SERVICE, I GAVE THEM THE ORDER NUMBER AND TOLD THEM I HAD ORDERED TWO CROSS PIECES. EACH ONE, ACCORDING TO YOUR WEBSITE WAS SUPPOSED TO HAVE A PAIR OF BRACKETS PER CROSSPIECE AND KEYS FOR THE STRETCHERS.YOU DID MAIL ONE KEY AND ONE PAIR OF BRACKETS. HOW WAS I SUPPOSED TO MOUNT THE OTHER CROSS PIECE WITHOUT ITS BRACKETS? THAT'S WHEN I GAVE UP ON THE BLICK COMPANY AND ORDERED BRACKETS FROM AMAZON. MY EXPLANATION WAS CLEARLY EXPLAINED IN THE EMAIL I SENT YOU, THE ORDER COULD BE VIEWED TO SEE WHAT I HAD ORDERED AND, IN MY ORIGINAL REVIEW AS SEEN ABOVE, I EXPLAINED WHAT I WAS SUPPOSED TO GET AND WHAT WAS SENT. DID YOU EVEN READ MY EMAIL TO CUSTOMER SERVICE OR THIS REVIEW?
Response from Blick Art Materials, LLCMay 5, 2026
Thanks for your review! We're sorry that you had this experience. Our records show that you reached out to report an issue and as soon as we were notified, the missing item was sent. You were also provided with a follow-up email apologizing for the inconvenience and notifying of the shipping process. If you feel that something surrounding your order was incorrect, we would encourage you to contact us first. We strive to ensure that our orders are correct and if a mistake occurs we will take the appropriate steps to make the situation right when we're given the ability to do so.
JN
Joseph N.
Horrible experience
I ordered a frame for a client project from Blick. When I received it, it looked like something you would pull off the shelf at target. I was authorized to return it, but shocked to find that I had to return it at my own expense and because of its size all three major carriers wanted more money than I had paid for the frame. Anywhere between 200 and $600. Blick offered no resolution and nowhere on their website when I ordered the frame did it say if you return it your responsible for the shipping. Do yourself a favor and go to pictureframes.com or any other online company because you don’t want to buy from Blick. I’ve ordered a lot of supplies from Blick over the years and never had a problem, but this is a big one. Oh, and their claim for a guaranteed satisfaction? It’s just noise there’s no teeth to it.
Response from Blick Art Materials, LLCApr 21, 2026
Thank you for your review. Firstly, we are sorry that the product you selected did not meet your needs. It is our goal to make sure that our imagery and descriptions provide the best insight into the products we provide.
Our notes indicate that you spoke with our customer service group to express your displeasure with the situation. The agents explained the terms and procedure surrounding a return. As a courtesy to you and to provide a resolution, they offered a prepaid return label which you accepted. This means your return shipping cost was not what you have noted in the above review.
Our return policy along with procedures for a return can be viewed on our website here: https://www.dickblick.com/customer-service/returns/
TB
Tyru Bailey J.
False Advertising
I got the Blick Pony and Alphabet beads the pony beads were way smaller than advertised the pictures made them look bigger when in reality they are tiny
Response from Blick Art Materials, LLCApr 13, 2026
Thanks for your feedback. Unfortunately we did not receive information to verify your purchase so we are unable to provide additional assistance with your complaint. Blick offers a satisfaction guarantee and if you are displeased with this product, please reach out to our customer service group for further assistance.
For the beads, the images featured on our website are mainly used to highlight the packaging of this product (especially since these beads are a common size.) Pony beads are a generally recognized size which is consistent, despite the manufacturer. Our beads are also this consistent size. If you were seeking a larger bead, the pony bead would not be what you were looking for.
Our Product Information group is also available to ask questions about products before purchase. If further information about a product is needed, they're happy to help clarify.
KK
kjp K.
Back Order Shipments
The same backorder problem. Money out of ur account right away! Called a few times c)service makes u feel like u misunderstood. No notification email advising back ordered product. It was just a surprise! U could not cancel. Already been shipped and u get it sometime dumped right to door. Made me furious! There are other sites who don't make u feel like "u just do not understand and we can violate ur bank account and you can't do anything about it! Never ever again and I don't suppose u feel bad about ripping people off with ur "back order products" sincerely kjp
Response from Blick Art Materials, LLCMar 2, 2026
Thank you for your review! We're sorry that you were frustrated with your recent experience. Unfortunately without further information about your order we cannot address your situation specifically. However we're happy to provide an explanation of some terms and situations you referred to. Offering backordered items is something Blick does to enable our customers to know that a product can be ordered and sent once it is available instead of having to source elsewhere. An approximate date that the product will be available is noted on the product website, next to the item when it's in your cart, and on your order confirmation email.
When an order is placed, an authorization is requested for the entire order amount. No money is exchanged at that time, just an authorization to confirm availability of funds. This authorization drops off after a certain period of time which is determined by your financial institution. This practice is commonplace with many retailers and not something unique to Blick.
Going forward, payment is collected when items have shipped. This means backordered items will be billed when they shipped.
