Blick Art Materials, LLCReviews of dickblick.com

Response from Blick Art Materials, LLCJul 13, 2026

Hello! Thank you for your feedback. According to our FAQ page regarding pricing: Including all delivery charges from online purchases, the prices in our retail stores are equal to or lower than online pricing thanks to our Web Match Rebate program for our Preferred Customers. ALL retail transactions are processed through this program and if, after adding shipping and handling charges, a product could have been bought for less online, we provide a rebate for the difference between the two prices. From your description, that is what has happened. Your in store price is lower than the online price (including shipping costs.) This link provides a great visual explanation of this process: https://www.dickblick.com/stores/PreferredCustomers/

Response from Blick Art Materials, LLCJun 24, 2026

Thanks for your feedback! We can understand how the delay could be frustrating. There was a federal holiday in the midst of your shipping time which may account for a minor delay. According to the info we have, your package is still in transit. However, if you do not see it by June 29th, please be sure to reach out to our customer service group. For future orders, we do offer expedited shipping which you can read more about here: https://www.dickblick.com/customer-service/shipping/#expedited-shipping-charges. We appreciate your continued business!

Response from Blick Art Materials, LLCApr 16, 2026

Thank you for your feedback. We see that our customer service department was able to arrange with you to return your item. We're sorry that you were displeased with the product. Our Product Information group is available to help answer product related questions before purchase. If you're looking for something specific, please feel free to reach out to them for assistance!

Response from Blick Art Materials, LLCJan 23, 2026

Thank you for your review. We are sorry that you had a mediocre experience for your first order. We'll be sure to forward your comments onto the appropriate departments and hope that you'll give us another opportunity soon.

Response from Blick Art Materials, LLCJul 21, 2025

Thank you for your review! We're sorry that you had a less than satisfactory experience with us and are happy to see that our customer service group has been working with you to make this right. It sounds like our shipper may have been at fault for the damage on your first shipment and we apologize you received a package in that state. We also suspect that the dirt you are seeing on your shipments is the result of our shipper as well. Our papers are packed in a clean room and we take extra steps to ensure our papers are cared for before shipment. In addition, all boxes that we use are brand new. You can find out more about our paper shipping processes at this link: https://www.dickblick.com/customer-service/shipping/paper/ Edit: Thank you for your follow up. We are sorry for the confusion, the implication of the fingerprints found on the paper were not that they were yours. We are having our packing team review your order to ensure we can provide training to prevent future issues such as this. The dirt on the outside of the box and the condition of your first shipment, however, is something we're certain is the result of the shipper and unfortunately something outside of our control. As noted, our Customer Service group is making your situation right and if you have any further concerns, please follow up with them and they'll be happy to help.

Response from Blick Art Materials, LLCApr 23, 2025

Thank you for your feedback and for taking the time to leave a review. We are sorry for the experience that you had but appreciate your comments about our customer service. For future orders, Blick provides expedited shipping options which you can read more about here: https://www.dickblick.com/customer-service/shipping/#expedited-shipping-charges. We also have retail stores across the country, you can find out more here: https://www.dickblick.com/stores/

Response from Blick Art Materials, LLCFeb 27, 2025

Thank you for your review! We are sorry you are having some issues with identifying your product. We would appreciate having a little more information regarding your order so that we can review this issue more fully. We carry multiple options for museum board and without the additional information, we are unable to pinpoint the issue going forward.

Response from Blick Art Materials, LLCOct 30, 2024

Thank you for bringing this to our attention. Our order packers are trained to use appropriately sized packaging for each order, and we apologize that this was not the case with yours. If you could provide your order number, we will ensure that the packer receives additional training. Please rest assured that, despite the oversized packaging, you were not charged any extra fees; we would absorb any additional costs. This is another reason why we strive to use the correct packaging for every order. Thank you again for your feedback, and we truly appreciate your business.