Blick Art Materials, LLCReviews of dickblick.com

Response from Blick Art Materials, LLCMar 16, 2026

Thanks so much for your review! We're sorry that your recent experience was not satisfactory. Upon review of your order, we see that you were shipped a replacement brush that was experiencing an in issue with the bristles. When possible, we like to educate the customer how they can rectify a situation rather than continuing to reship. Especially if the issue does not affect the overall quality of the product. This is also a time savings for you so that you do not have to wait for yet another reship when the issue can be readily resolved. If you are unsure how to rectify your brush issue, our Product Information department is available to assist with this process. 1-800-933-2542 or [email protected].

Response from Blick Art Materials, LLCMar 2, 2026

Thank you for your review! We're sorry that you were frustrated with your recent experience. Unfortunately without further information about your order we cannot address your situation specifically. However we're happy to provide an explanation of some terms and situations you referred to. Offering backordered items is something Blick does to enable our customers to know that a product can be ordered and sent once it is available instead of having to source elsewhere. An approximate date that the product will be available is noted on the product website, next to the item when it's in your cart, and on your order confirmation email. When an order is placed, an authorization is requested for the entire order amount. No money is exchanged at that time, just an authorization to confirm availability of funds. This authorization drops off after a certain period of time which is determined by your financial institution. This practice is commonplace with many retailers and not something unique to Blick. Going forward, payment is collected when items have shipped. This means backordered items will be billed when they shipped.

Response from Blick Art Materials, LLCFeb 16, 2026

Thank you for your review. Unfortunately you did not provide us with further information so that we could investigate this issue. At the bottom of every email from Blick, there is an "unsubscribe" link which would remove you from any unwanted email lists. At checkout, there are check boxes to opt in/out of promotional emails. For future orders, please be sure to keep an eye out for that box to prevent future unwanted emails. Blick does have some transactional emails that are related to reviews and other aspects of your order which are not considered promotional. If you're still continuing to get promotional emails, please reach out and we'd be happy to review and stop the unwanted emails for you. Update - as noted, we are able to cease any unwanted emails at your request and you can also select to "unsubscribe" via the link on these emails. Blick does participate in other forms of advertising. For further information advertising, cookies or other information, please refer to this link: https://www.dickblick.com/customer-service/privacy/.