Diamonds DirectReviews of diamondsdirect.com

We upgraded our rings after 17 years of marriage and chose diamonds direct because of their amazing reputation. Ginny was my diamond expert and she helped me decide the best route to go to fit our budget. We had a small mix up when the rings were delivered originally and Ginny helped straighten everything out quickly! Very thorough process from beginning to end. So glad we chose diamonds direct for our new rings!

I went in to purchase a setting for my engagement ring and spoke with both Victor and Ken during my visit. Victor was the sales associate who assisted me in selecting the setting, and after we agreed on the style and price, I left my diamond with them. They assured me they would contact me once the ring was ready. Weeks later, Victor texted saying the ring was done. I returned to the store, only to find my diamond placed in the WRONG setting and not the one I had chosen. Thankfully, I had taken a picture of the correct setting during my last visit, so I showed it to the staff, including the general manager Daniel. Once confronted with the proof, they admitted the mistake and placed a rush order to try to get it fixed in time. That should’ve been the end of it but unfortunately it wasn't. Things got even worse! A few days later, Victor calls me and has the nerve to say, “I heard you didn’t like the setting you picked out and requested a different one.” I told him the setting they initially ordered was not what I chose. He then flat-out told me, “No sir, that was the setting you picked.” At that point, I asked to speak to a manager because I was highly upset and refused to be called a liar. Victor transferred the call to Ken and as I tried to explain the situation, he started yelling at me over the phone and threatened to cancel the order. I told him I didn’t want to cancel, I just wanted to make sure the right setting was ordered this time. Instead of apologizing or offering any sort of customer service, he doubled down saying Daniel and the team had “taken care of it” and I’d get my ring soon. No empathy, and zero professionalism. When I went to pick up the ring (again), both Ken and Victor were there. I showed Ken the picture of the correct setting and guess what? He admitted that yes, that was the one I had originally picked out. So they finally acknowledged the mistake and yet... Ken STILL kept yelling at me and threatened to cancel the order AGAIN. What kind of customer service is this? Since my proposal date was fast approaching, I had no choice but to pay the remaining balance just to get the ring and be done with them. Only after I paid did Ken decide to calm down and actually listen to what happened. I told them the mistake happened because while I was taking a picture of the setting I actually chose, Victor grabbed a different one and entered the wrong serial number. It was a simple mistake, but the handling of it was completely unacceptable. Mistakes happen but this wasn’t just about a wrong order. This was about how horribly they treated me from start to finish. The customer service provided by Victor and Ken was beyond terrible. I will never purchase anything from Diamonds Direct Atlanta again, and I strongly urge everyone to stay far away.

Hello Friends, I wanted to take some time to say THANK YOU to all the staff, from the moment i walked in to the moment I left. Now...as a single mom we will go to the end of the world for our kiddos!!! My daughter has been on the hunt for a Light Furry (white one) and lone behold DD had one in their play room, a limited edition one I may add, I proceeded to offer money to buy it from them, but Angela spoke to the manager whom gave her the ok to LET her have it!!! That kiddo walked out of there so HAPPY, that i was the crying, My heart was so warm that the staff did that for her. Kudos to the BEST PLACE!!!!

Stephanie was Amazing (PGA location) and got me a great deal on a beautiful Necklace. The Manager even dropped it off with some flowers to my Girlfriend... The kindness, the attention to detail and the caring was beyond top notch! I would do 10 stars if I could

Mary Beth provided excellent service throughout my experience. She assisted with delivery times and even reached out to FedEx for me! Thank you, Mary Beth! And the rings are beautiful. Thank you diamonds direct.

I am planning a surprise proposal in November and wanted to be as proactive as possible in shopping for/ordering a ring. After some internet research, I landed at Diamonds Direct. There, I was connected with Diamond Expert Ginny. Let me tell you, this experience was unparalleled! Ginny proved to be super knowledgeable, resourceful, PATIENT (I can be a little much), and courteous. She helped with everthing from finding a stone after the one I originally wanted was bought, to explaining financing and my insurance options. When you’re taking a leap as huge as a proposal, having superior customer service from a kind and dilligent expert goes a long way in assuaging concerns and mitigating anxiety. I’m eternally grateful. As for Diamonds Direct as a retailer, I found it exceptionally easy to shop their website, find applicable updates after I ordered, and apply for financing. Their selection of stones and settings is immense. Everything was elegent, product descriptions were comprehensive, and I found (through research) that the designers were some of the best. Narrowing things down was easy with the Ginny’s help. If everyone there provides the level of customer service that Ginny did, then Diamond’s Direct is your way to go for an engagment ring. 10/10 Recommend. Ask for Ginny!

Exceptional Service at Diamonds Direct 💎 Charlotte Location 4521 Sharon Rd Suite 101, Charlotte, NC 28211 I am enormously impressed with what you and your team do at Diamonds Direct. I had the pleasure of visiting the Charlotte location back in December, where I purchased a diamond solitaire engagement ring for my cousin. I was assisted by Aaron and Schuckie, and I must say—these two gentlemen exemplified class, professionalism, and true decorum. While the entire staff was warm and friendly, there was something uniquely personal about the service I received from Aaron and Schuckie. I didn’t just feel like a customer—I felt like I had made friends. That kind of genuine connection is rare and speaks volumes about the quality of your team. On a return visit this week, I was exploring several watches in consideration of a future purchase and once again received outstanding service from Aaron. I also brought in a watch that needed two custom links added. That’s when I was introduced to Scott, the watch professional at the Charlotte location. Scott listened carefully as I explained how I wanted the links removed from one watch band and added to another. He assessed the situation with quiet confidence and immediately knew what was needed. Sure enough, he was absolutely correct. While I waited, Aaron offered me a beverage, and I enjoyed a chilled bottle of water—branded with the Diamonds Direct logo, which was a classy touch. Just minutes later, Scott returned with my watch, and when I tried it on, it fit perfectly. It was tight before—uncomfortable, really—but now it felt incredible on my wrist. It honestly felt like a bit of magic had happened. From the moment I’m buzzed in by the friendly staff member at the front door, to the way the team always greets me warmly, this Diamonds Direct location consistently makes me feel welcome and valued. There are several familiar faces now, and I’ve come to know many of them like family. I want to extend my sincere gratitude to the entire Charlotte Diamonds Direct team, especially Aaron, Schuckie, and Scott. They continue to deliver top-tier customer service and perform well above standard. Their professionalism, kindness, and attention to detail are something I deeply respect and appreciate. Thank you for having me—and for always making my visits such a positive and memorable experience. Sincerely, Chris Hill President Whip Cash Entertainment Group

I can’t say what my situation was, but man let me tell you Ginny was the most amazing help. Above and beyond diamonds direct is lucky to have an associate like that working for them. Guys if you’re looking for someone who’s definitely gonna be a lot of help it’s Ginny. And thank you again for diamonds direct it was a blessing the whole process.