RC
No communication and not meeting deadlines
I bought a bracelet and had a great first experience but when I came back to pick up the bracelet I decided to use the extra diamonds to create a ring. I let them take my diamonds without receiving any receipt or documentation from there and they said they would reach out by Friday. The following Tuesday comes around and no one has contacted me. I call in on Tuesday and they say they will send me a mock up on what the ring will look like for my approval and the cost estimate. Thursday comes around and I still havent received a mock up or estimate. I called back and the req I worked with is out of the office today and the receptionist was very rude and not understanding. This experience surrounding the last of communication with the ring has tainted and overshadowed my positive experience buying the bracelet.
Response from Diamonds DirectMay 4, 2023
Thank you for taking the time to let us know about your experience. Customer service and satisfaction is of the upmost importance to our team and it's clear we have fallen short on those expectations. I am sorry to hear about this experience and our management team would like to personally reach out to you. Please email [email protected] so we can make this right - we hope to hear from you soon!