DestinationWeddings Reviews | Read Customer Reviews of destinationweddings.com

DestinationWeddings Reviews | Read Customer Reviews of destinationweddings.com

DestinationWeddings reviews

495 approved reviews, newest moderated first

Madelyne R.
Jul 11, 2020
Worst experience
We booked through this website to attend a wedding in May. Unfortunately due to COVID-19, the wedding was cancelled. We were told that our refund would take up to 90 days to be issued. It has been over 90 days now and nothing yet and we had travel insurance. We have only heard from our travel specialist, Alison Null once. This is unacceptable. Can we have our money back ASAP.
Response from DestinationWeddingsJul 13, 2020
Thank you for reaching out regarding your concerns. Unfortunately, due to the global impact of COVID-19, our suppliers have received an exorbitant number of refund requests which have delayed their processing time of up to 90 days even further. We sincerely apologize on their behalf for the holdup. A member of our Customer Relations Department will be reaching out to your shortly to further assist in escalating your refund request with the supplier.
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Dolly S.
Jul 10, 2020
Beautiful resort with great food!
Beautiful resort with great food!
Response from DestinationWeddingsJul 10, 2020
Thank you so much for taking the time to leave a 5-star review! We are happy to hear you enjoyed the resort. Please keep us in mind should you need any travel assistance in the future.
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Kelly C.
Jul 10, 2020
Beware!
Our experience was at first amazing! Our wedding specialist did an awesome job and all our guest complimented how great she was to work with. We actual gave a 5-star review for her. After the wedding is a whole different story. We were due 3 refunds per our contract and it has been miserable trying to receive them from the company. We are still waiting on our 3rd refund 9 months after our wedding. Last email I received 3 months ago stating it would be refunded the following week and nothing. I have emailed several times and called the company and no response from anyone. This is a refund $1000 that is owed to us.
Response from DestinationWeddingsJul 10, 2020
Thank you for reaching out regarding your concerns Kelly. We are happy to hear you had a wonderful experience with your Specialist and apologize for the delay with your post-travel refunds. We see you were in touch with our Customer Relations Department today and have since had this issue resolved. Please feel free to reach back out should you need further assistance.
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Dianne S.
Jul 10, 2020
`Worst Company to Book!!
We booked to attend a wedding and it was cancelled due to COVID19 and it has been past 90 days. We have yet to receive our refund!! We have not heard from the specialist Allison Mull. We paid for Cancellation Insurance so there is no reason to still keep our money. How is it that they do not have the fund available- when there was never any use of the funds?! Please give us our money back!
Response from DestinationWeddingsJul 10, 2020
Thank you for reaching out regarding your concerns. Unfortunately, due to the global impact of COVID-19, our suppliers have received an exorbitant number of refund requests which have delayed their processing time of up to 90 days even further. We sincerely apologize on their behalf for the delay. A member of our Customer Relations Department will be reaching out to your shortly to further assist in escalating your refund request with the supplier.
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Chris
Jul 10, 2020
Horrible Horrible Experience! BEWARE
Booked a 5 day stay for my friends wedding outside Cancun Mexico and due to COVID wedding was cancelled on April 9th, 2020. Like other reviews that have had weddings cancelled no one has been paid their money back and I purchased trip insurance! You may as well book directly with a resort than go thru them! My friend going to same wedding booked directly with resort and received full refund in 2 days! Plus they gave incentives to come to the resort in the future. No follow up or communication unless you go directly to them.
Response from DestinationWeddingsJul 10, 2020
Thank you for reaching out Chris. We are sorry to hear of your frustrations. Due to the impact of COVID-19 the wholesaler has received an inordinate number of inquiries which have led to a delay in their processing time. We are happy to advocate on your behalf and work on expediting your refund. However, as we don’t have your full information from this review, we ask you to please contact our Customer Relations Department at [email protected] or 617-459-4070 so we may further assist you.
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Karen
Jul 9, 2020
They took care of everything.
They took care of everything. The entire process was smooth and they were very professional. You will not be disappointed.
Response from DestinationWeddingsJul 10, 2020
We appreciate you taking the time to leave us a 5-star review and so happy to hear you had a memorable experience working with us! We'd love to be able to assist with any future travel plans, so please keep us in mind!
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Adriaenne Howard 1.
Jul 9, 2020
A great time lagrst year will go again…
A great time last year will go again next
Response from DestinationWeddingsJul 10, 2020
We're so glad to hear you enjoyed your experience! Please be sure to reach out for any future travel plans. We'd love to assist!
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Katherine D.
Jul 9, 2020
Excellent place awesome customer…
Excellent place awesome customer service and the place was gorgeous would definitely go back.
Response from DestinationWeddingsJul 10, 2020
Thank you for taking the time to leave your 5-star review! We are happy to hear you had a great trip and hope you will keep us in mind should you need any future travel assistance.
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