DestinationWeddings Reviews | Read Customer Reviews of destinationweddings.com

DestinationWeddings Reviews | Read Customer Reviews of destinationweddings.com

DestinationWeddings reviews

495 approved reviews, newest moderated first

Juliet Lopez G.
Jul 23, 2020
So our trip got cancelled due to the…
So our trip got cancelled due to the COVID situation which I completely understand. I was part of a group & the bride of course was very disappointed, understandably. We got the email that the trip was canceled on May 9th & the refund would take 8weeks. Understandable. So I sent an email on July 15th & our agents response was “ Hi Juliet, Yes, I agree that this has been a long time. I didn't receive a response from my previous request, so I have just emailed about the entire group. Hopefully, we will hear back soon! Hang in there ... we are all in this together!! Stay Healthy & Safe!! WTH?!?!? So I email today again for an update... a minimum of 90days!!!!! Now I’m pissed!!! It’s weird that the money comes out of my account in a split second but takes months to get returned?!?!? No way!!!! Never again will me or my friends use this company....I WANT MY MONEY!!!!! How about take it from your company & then y’all wait the minimum of 90days for your return!!!!!
Response from DestinationWeddingsJul 23, 2020
Thank you for reaching out regarding your concerns. Unfortunately, due to the global impact of COVID-19, our suppliers have received an exorbitant number of refund requests which have delayed their processing time of up to 90 days even further. We sincerely apologize on their behalf for the holdup. As we unfortunately do not have enough contact information from this review to reach you, please contact our Customer Relations Department at [email protected] or 617-459-4070 so we can assist you.
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Kiesha
Jul 20, 2020
Don't Use
I can only speak for myself but I will not use Destination Wedding again. My experience has not been good. As a bride, I wanted some personal attention. My agent was responsive at the beginning but as time proceeded I was not able to talk to her. Majority of the communication was via text, she would not pick up the phone. Also Destination Wedding uses Travel Impressions as a third party. If you look, Travel Impressions has the WORST ratings ever. Now that Covid-19 happened, and requested our refunds for the canceled trip, Travel Impressions disconnected their phones. My agent with Destination Weddings will not pick up the phone either.
Response from DestinationWeddingsJul 21, 2020
Thank you for reaching out regarding your concerns Kiesha. Due to the impact of COVID-19, the refund processing time provided by Travel Impressions, one of our suppliers, has unfortunately been delayed due to extreme volume. We are happy to advocate on your behalf and escalate this issue with them, however we unfortunately do not have enough information from this review to locate you in our system. Please reach out to our Customer Relations team at [email protected] or 617-459-4070 so we can help get this resolved for you.
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Gwen B.
Jul 17, 2020
I love this place!!!!! Got Married here!
Great resort. The customer service is excellent. There are many restaurant choices(And they are all good). All of the Bars are great. Starbucks is there!!!! The rooms are nice & spacious. My guests said this is one of the best resorts they have visited. I will visit again.
Response from DestinationWeddingsJul 17, 2020
Congratulations on your wedding in Mexico Gwen! Thank you so much for providing your feedback and taking the time to leave us a 5-star review. We are so happy to hear you had a wonderful wedding and enjoyed your stay at the Fives Beach Hotel & Residences. Best wishes and please keep us in mind should you need any travel assistance in the future.
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Nicole
Jul 17, 2020
Just us wedding
Thanks to Destination Weddings on booking and scheduling our 2019 wedding on the beach at Sandals Ochi Beach Resort. What a wonderful experience for just the two of us!
Response from DestinationWeddingsJul 17, 2020
Congratulations on your recent wedding in Jamaica Nicole! Thank you so much for providing your feedback and taking the time to leave us a 5-star review. We are so happy to hear you had a wonderful wedding and enjoyed your stay at Sandals Ochi Beach Resort. Best wishes and please keep us in mind should you need any travel assistance in the future.
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Ksren
Jul 16, 2020
Best Wedding Ever!
The resort is extremely beautiful and clean. The food was outstanding. My daughter’s wedding was supposed to me outside on the beach, however it was rainy. No problem for the staff. They moved it all in and set it up in the convention center. I don’t know how, but I believe it was even more beautiful. Everyone who came are still talking about what a great time we all had.
Response from DestinationWeddingsJul 16, 2020
Thank you so much for taking the time to leave a 5-star review. We are happy to hear you enjoyed the resort and that your daughter's wedding was a success in spite of the rain! Please keep us in mind should you need any travel assistance in the future.
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Steve
Jul 16, 2020
The resort was gorgeous
The resort was gorgeous, they staff went above and beyond, and it was one of the best vacations ever. My only complaint was the phone in my room did not work. I couldn’t do a wake up call or room service.
Response from DestinationWeddingsJul 16, 2020
We appreciate you taking the time to provide your feedback and are glad to hear you enjoyed your trip! Please be sure to reach out in the future if you need any assistance with future travel plans.
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Whitney Couture P.
Jul 16, 2020
As a wedding guest
As a wedding guest, I had an amazing experience. Ms. Marcia was very easy and accommodating to work with and the resort was great.
Response from DestinationWeddingsJul 16, 2020
Thank you so much for taking the time to leave a 5-star review Whitney! We are happy to hear you enjoyed the resort and had a pleasant experience working with Marcia. Please keep us in mind should you need any travel assistance in the future.
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Simone A.
Jul 12, 2020
Absolutely I recommend it great…
Absolutely I recommend it great service. The hull experience was amazing.
Response from DestinationWeddingsJul 13, 2020
We appreciate you taking the time to leave us a 5-star review and are so happy to hear you had a great experience working with us! We'd love to be able to assist with any future travel plans, so please keep us in mind!
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