DestinationWeddingsReviews of destinationweddings.com

I was invited to take part in a wedding that was set to happen in Punta Cana, DR in August. The party ended up changing plans and moving their wedding home due to COVID-19. I requested that my room be canceled and a refund returned under the insurance that I paid extra for. The request was made in July, we’re nearing the end of November and I still have nothing. I received an email letting me know that it would be 90 days or less until I got my refund and that notice would be given once they had an updated timeline. I hadn’t heard anything, so followed up in September to see if the specialist had heard anything. I was told an escalated request would be sent for more information on my refund. I followed up again in October after passing 90 days and I still haven’t heard anything back. I’ve sent multiple emails and left voicemails for an update on my refund and still haven’t heard anything back. I understand that the company is dealing with an increase in refund requests due to the pandemic, but this lack of communication is unacceptable. I have even stated this in my emails and said that any type of update on the timeline of when I’d get my refund would be greatly appreciated. It’s extremely frustrating that the company made a guarantee for a refund in 90 days or less, did not make meet that promise, and now has gone completely silent on communication since. There is over a $1000 on this refund that is just up in the air until I hear back.

When I began my destination wedding process over a year ago Christine Kennedy was referred to me by an old friend whose brother got married with her service through Destination Weddings 3 years prior. All I heard was good and how much her planning made her brother's special day perfect! As I began my process last December with Christine. She helped me make the process feel seamless! From the beginning of my planning process all the way to the end this company and Christine have helped so much. A wedding during a worldwide pandemic was not an easy task, but Christine continued to assure me that everything would fall into place one way or another! Throughout the year she called and kept up with me with booking details payments, weather updates, travel updates and so much more! She made sure the whole process would go as planned! In her phone calls, she always reassured me and did everything she could to help. Even when I arrived at the resort she was still in touch with me making sure things were all communicated correctly and that my guests all arrived safely. Me and my husband cannot thank her enough from the bottom of our hearts for making what seemed to be the most stressful situation a bride could have gone through in 2020 all come together so beautifully. I will never be able to thank her enough for keeping every single detail in mind and sharing her excitement for our special day!

For the love of god DO NOT use this travel agency. They have been nothing but horrible since day 1. Pre-COVID, before our wedding was canceled, our agent was unresponsive to guests calls and concerns. Now that our wedding has been canceled, due to resort closure and our decision to not reschedule, Destination Weddings is refusing refunds for our guests without insurance. This is completely UNACCEPTABLE! Our guests paid for a service and due to unforeseen circumstances the resort and travel agency were unable to provide these services. The resort actually states online that they would refund those who were traveling during the shut down but Destination Weddings is refusing this because if a mysterious “third party” they use for bookings. Our guests deserve a refund. And if that hasn’t persuaded you to chose another agency, our guests with did have insurance still have not gotten their money back and it has been well over the “90 days” they recommended for refunds. The lack of professionalism is exhausting. Please please please opt for a different agency with morals who will actually care for you and your guests.

Do not book with them!! My wedding was canceled due to Covid in May 2020 and it is September 2020 and MANY of my guests have no received refunds, even those who purchased travel insurance!! Some filed a claim with their banks and some did not, they blamed it on the banks who they filed a claim with. But the ones who did not file claims still have not received a refund. Worst company ever!

Trip was everything we hoped it would be! Thanks Sue!

We have worked with Kim In the past on BBC a wedding that was to take place in Oct, 2020. Due to COVID it was cancelled. We cancelled on April 28, 2020 and was told it would take up to 90 days. When we contact customer service no response. We understand that it may take longer however, it’s been 120 days with no response other than it will take up to 90 days. Further we have only been told that the travel insurance is through Destination Weddings. We need our refund to be processed and returned back to us as we have done everything we were told to do. I will never use Destination Weddings or recommend them. 9/14/2020 We found out that others that were going on the trip with us canceled 30 days after we did and already received their refund. I am still not sure why we are still waiting on our refund? If the customer service department is not answering the phone or responding with something other than the scripted email how are we to follow up as your company response is the same and provide no answer. Thank you, Tanya Tarleton

We worked with Melissa from Destination Weddings and she was AMAZING. She was extremely kind, responsive and genuine. She spoke from experience regarding her destination wedding and you could feel that she truly wanted to do everything she could to organize the wedding of your dreams. Melissa helped us find an off site venue, a resort that fit our requests, she provided pricing from a variety of sources and was extremely quick to respond while even answering emails on evenings and weekends! If you are looking to plan a destination wedding, Melissa is your girl!!

Disgrace. Wish I could give 0 stars. I bought the travel insurance for my upcoming trip. Once COVID made it apparent that I would not be able to travel, I requested a refund. I was told it would take 90 days to process the refund. Despite this being a major hardship to now be out thousands of dollars, I decided to be patient and wait. I have followed up periodically to see when my refund would be issued, they continued to say I will receive it in 90 days. No surprise that 90 days have come and gone and I still have not received a cent. I have followed up 4 times and each time they tell me they do not know when I will have my money, but they are working on it. Terrible, unscrupulous company who is withholding people's hard earned money!