DesignerOptics.comReviews of designeroptics.com

If I could give zero stars I would. Their customer service is SHITTY. Based off the reviews it appears as though they only service who THEY WANT TO. I NEVER received my package, they chose a poor parcel service, and they go through crazy loopholes just to not give you your refund. All of our orders (or mine) at least came with protection….. Yet, I have yet to receive a refund, or a reshipment . A reshipment is what I valued the most, because I really wanted the shades. But this business is just poor overall, and the customer service reps are very incompetent. - Just pay $400-500 for the shades at SUNGLASSHUT or DILLARDS…. They wouldn’t put you this much trouble. And they would’ve provided me what I needed at this point….

Update, after my second try, they did accept my return. So I am increasing my rating. I received glasses as a Christmas gift from my Mother-in-law that she purchased at Designer Optics. She got the wrong size and forgot to add the reader lenses. I contacted Designer Optics to exchange and was told they have a strict 14 day return policy and that I am out of luck. So now I am stuck with a nice Polo glasses frame that is totally useless. Beware buying from them unless you can try out the glasses you receive immediately. Do not buy from them for gifts.

My experience was overall positive. I ordered two pairs of Prada frames, one with 53mm lens, the other 51mm. Promptly received order confirmation, but 5 days later still hadn't received shipping notification and started to get nervous. Thankfully I received shipping notification later that day - 5 calendar days after purchase. FedEx had the package and provided tracking info. I received the package promptly but it contained only one of the frames. They fit well so I contacted customer service to cancel the other delivery. I waited on hold about 10 minutes before a courteous representative assisted me. He said that they were still waiting to receive the other frames from Prada, so I was able to easily cancel that part of the order. I promptly received a refund: a credit to my cc - the original form of payment.

I made a purchase in november 25, they told me i just need to wait until they have the stock, today december 30 i just cancel my order. very bad service

Can I give zero stars. Ordered glasses which still show available with five day shipping. 26 days later and several emails about waiting for the warehouse to ship… the glasses aren’t available. The company never emailed me to notify me unless I initiated the requests looking for my glasses. They did not offer any thing but exchange or refund. I would have potentially ordered a different pair with a discount code or better customer service. Very disappointed.

Dont do business with this company. They don't tell you when an item is out of stock, their item descriptions aren't accurate, and it is painful to get an exchange initiated.

ordered on dec 1st , called 7 times ,still waiting on supplier ,usually 3 days .on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab , just 5 to 10 days ,then we will mail them .Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so ..40 days to get ...go else where , lots of much faster companies that care if you are a customer or not

I’ve bought several pairs of eyeglasses from Designer Optics over time because I really love their selection of designer brand frames. However, my most recent experience was frustrating—nearly three weeks went by without any updates on my order, and I was close to canceling. Thankfully, their customer support team was very helpful. They resolved the issue quickly, and I received my return and refund without any hassle. While the initial delay was disappointing, their amazing frame selection and professional customer service make me willing to shop here again. I hope they improve their order processing times in the future. This is an update from previous review in August 2020